Key Responsibilities

Patient Communication & Follow-Up

• Answering incoming calls and handling patient bookings.
• Following up with patients after letters, emails, or previous calls to check they have received information, answer questions, and arrange next steps - this is a proactive, outbound-calling part of the role, but it is not sales-driven.
• Managing patient correspondence via email and telephone, responding to queries and booking requests.

Labs & External Liaison

• Liaising with labs and external providers, including arranging and chasing x-rays and results.

Clinical Support

• General administrative support for the clinical team.

Key Responsibilities

Patient Communication & Follow-Up

• Answering incoming calls and handling patient bookings.
• Following up with patients after letters, emails, or previous calls to check they have received information, answer questions, and arrange next steps - this is a proactive, outbound-calling part of the role, but it is not sales-driven.
• Managing patient correspondence via email and telephone, responding to queries and booking requests.

Labs & External Liaison

• Liaising with labs and external providers, including arranging and chasing x-rays and results.

Clinical Support

• General administrative support for the clinical team.