Meet with Homecare Manager weekly to set priorities, update on progress and suggest alternatives to stay on track
Assist in Coordinating visits between Clients and field staff and learn role
Assist with Coordination in handling complaints, no shows, vacation requests and sick time
Support the day-to-day questions and concerns of our clients, calls to clients are returned within 3 hours
Assist with sending work assignments
Review applicant availability, credentials, and location to ensure the Homecare Staff is a good fit for the client
Build and maintain rapport with Homecare Staff
Ensure Homecare Staff information (Pay rate, email, phone number and address) is up to date in scheduling system
Assist with the monitoring of technology platform to ensure PSW’s are on time, at their locations, and are actively and correctly using their software applications.
Assist with the supervision, recruitment and orientation of field employees requested (assist with badges, starter kits, and document retrieval for office/accounting
Assist with HPG monitoring, updating, investigating and billing
Ensure each region has enough staff available in the event of a new urgent request for that region.
Maintain open and clear communication with the rest of the HR team and Homecare department to ensure that tasks are completed seamlessly in a timely manner
Assist with creating and updating procedures on tasks relating to duties of all positions
Enforce and adhere to the codes of the company's Business Code of Conduct.
Enforce and adhere to the codes of the company's Mission.
Report unsafe working conditions
Other duties as required
Responsibilities
Meet with Homecare Manager weekly to set priorities, update on progress and suggest alternatives to stay on track
Assist in Coordinating visits between Clients and field staff and learn role
Assist with Coordination in handling complaints, no shows, vacation requests and sick time
Support the day-to-day questions and concerns of our clients, calls to clients are returned within 3 hours
Assist with sending work assignments
Review applicant availability, credentials, and location to ensure the Homecare Staff is a good fit for the client
Build and maintain rapport with Homecare Staff
Ensure Homecare Staff information (Pay rate, email, phone number and address) is up to date in scheduling system
Assist with the monitoring of technology platform to ensure PSW’s are on time, at their locations, and are actively and correctly using their software applications.
Assist with the supervision, recruitment and orientation of field employees requested (assist with badges, starter kits, and document retrieval for office/accounting
Assist with HPG monitoring, updating, investigating and billing
Ensure each region has enough staff available in the event of a new urgent request for that region.
Maintain open and clear communication with the rest of the HR team and Homecare department to ensure that tasks are completed seamlessly in a timely manner
Assist with creating and updating procedures on tasks relating to duties of all positions
Enforce and adhere to the codes of the company's Business Code of Conduct.
Enforce and adhere to the codes of the company's Mission.
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