The Role:

Benetas Community Health and Care (CHC) provides diverse services to older clients within their homes across Victoria. These services include individual in-home support through Commonwealth funding (CHSP), Support at Home, Veterans Home Care, respite services and private in-home care services. 

Through exceptional customer service and thoughtful advice, our Care Coordinators help our clients to make the best use of their services, enabling them to live at home longer. 

• Completing client intake and onboarding processes
• Coordinating services in partnership with clients, families, carers and the Benetas team
• Supporting clients to understand their budgets and maximise the use of available resources
• Promoting independence, choice and informed decision-making through clear and relevant information
• Interpreting and applying policies, procedures and relevant aged care legislation
• Assisting with the development and ongoing review of holistic client support plans
• Advocating for clients and liaising with external service providers where required
• Managing a high volume of calls while maintaining accurate client records and documentation
• Supporting compliance requirements under the Aged Care Act and relevant service standards
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KEY RESPONSIBILITIES:

• Provide personal care and assistance to Sisters, including showering, toileting, dressing and other activities of daily living.
• Transport and accompany Sisters to medical, health and social appointments.
• Support the health and wellbeing of Sisters in collaboration with the Health and Wellbeing Coordinator (RN).
• Assist Sisters transitioning to residential aged care or alternative accommodation.
• Support Sisters recuperating at Nundah Convent, including personal care and practical assistance.
• Undertake laundry, linen changes and cleaning duties as required.
• Participate in an on-call roster, including accompanying Sisters to hospital during emergency and urgent medical situations, which may include after-hours support.

ESSENTIAL SKILLS AND EXPERIENCE (SELECTION CRITERIA):

• Certificate III in Individual Support (Ageing and Disability) or equivalent.
• Experience working in aged care, disability support, home care or a similar care environment.
• Current First Aid and CPR certification.
• Current Queensland Driver Licence.
• Flexibility to participate in an on-call roster and undertake weekend and after-hours work as required.
• Ability to respond calmly and effectively in emergency situations.

Ability to exercise initiative and good judgment and to work independently whilst being aware of sharing responsibility.The Role:

Benetas Community Health and Care (CHC) provides diverse services to older clients within their homes across Victoria. These services include individual in-home support through Commonwealth funding (CHSP), Support at Home, Veterans Home Care, respite services and private in-home care services. 

Through exceptional customer service and thoughtful advice, our Care Coordinators help our clients to make the best use of their services, enabling them to live at home longer. 

• Completing client intake and onboarding processes
• Coordinating services in partnership with clients, families, carers and the Benetas team
• Supporting clients to understand their budgets and maximise the use of available resources
• Promoting independence, choice and informed decision-making through clear and relevant information
• Interpreting and applying policies, procedures and relevant aged care legislation
• Assisting with the development and ongoing review of holistic client support plans
• Advocating for clients and liaising with external service providers where required
• Managing a high volume of calls while maintaining accurate client records and documentation
• Supporting compliance requirements under the Aged Care Act and relevant service standards