Care Coordinator (Bilingual Spanish/English) at GEORGIA SPINE & ORTHOPAEDICS

Roswell, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Care Coordination, Quality Assurance, Customer Service, Microsoft 365, Excel, Time Management, Organization, Communication Skills, Patient Management, Bilingual Spanish/English

Industry

Medical Practices

Description

Description Are you looking for a career path that drives you and gives you purpose? Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude. At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission. If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership. As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service. Key Responsibilities: Best Care Coordination Practices Quality assurance: Absolute agency on your caseload. Decrease bottlenecks in the process. Provide direct oversight of patients' treatments to ensure efficiency and high-quality care. Review all progress notes to ensure adherence to the treatment plan and clinical recommendations. Streamlining the patient’s care: Process treatment recommendation orders as needed. Act as a liaison between patients, internal/external healthcare providers, and third-party payers. Handle patient concerns and improve overall patient satisfaction. Excellent phone etiquette. Maintain continuity of patient care, ensuring no gaps in treatment. Customer Service: Uphold best practices in personal injury healthcare. Ensure accuracy of service dates, injury details, and treatment plans alignment. Oversee case load efficiency and maintain necessary documentation/reporting. Requirements What is this partnership about? If you made it this far, we are looking for you... Experience: Strong willingness and eagerness to learn is valued above direct experience. Education level: Bachelor’s Degree Preferred; however, candidates with a strong skill set are encouraged to apply. Hard and Soft Skill Set: Strong Organization and Time Management Skills. Proficiency in Microsoft 365 Suite, specifically Excel. Strong Communication Skills. Integrity and Versatility. English Proficiency. An excellence-driven mindset. Excellent individual contributor and team player. Skillful at managing expectations. Determined and diplomatic. We offer: Technical Career: We offer a 6-week training program to prepare you for your career as a Personal Injury Care Coordinator. Bonus: We reward excellence through quarterly performance incentives. 401K: 100% Employer Matched. Healthcare Benefits: Medical, Dental, Vision, and Pet Insurance, as well as short-term and long-term disability options. Paid Time Off: Incremental based on seniority. Holidays: Observance of major federal holidays. An Individualistic role within a team-oriented environment: Our culture is supportive, collaborative, and deeply connected, and those we serve. Value: Understanding that the most valuable assets are our staff members.

Responsibilities

Oversee and manage the patient journey by streamlining care, ensuring quality assurance, and providing high-level customer service. Act as a liaison between patients, healthcare providers, and third-party payers to maintain continuity of treatment.