a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for all patient services, including appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Action all incoming emails via the various Practice mailboxes

e. Signpost patients to the correct service

f. Process incoming and outgoing mail

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

• i. Process call and recall letters as requested

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for all patient services, including appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Action all incoming emails via the various Practice mailboxes

e. Signpost patients to the correct service

f. Process incoming and outgoing mail

g. Initiating contact with and responding to, requests from patients, team members and external agencies

h. Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

• i. Process call and recall letters as requested