GODALMING

We are currently looking for a Care Coordinator to join our team at Care at Home in Godalming.
CHD Care at Home is part of CHD Living’s award-winning group of care services. We created our domiciliary care offering to help give some peace of mind to the elderly living at home and their families. From visits once or twice a day to 24/7 at-home support, our care team is dedicated to providing tailored services to those who need it most.

ABOUT THE ROLE:

Supporting the Branch Manager in successfully managing the delivery of client care, coordinating access and support for clients referred to CHD Care at Home on the preferences and needs of each individual.
To contribute to the management of information and overall admin support within the branch office, and communicating effectively with clients, their representatives, families, carers, related social care professionals and members of the homecare team to ensure the best quality care is received by CHD Care at Home clients together with efficiency and reliability of all allocated visits is maintained.

MAIN RESPONSIBILITIES WILL INCLUDE:

• Arranging visits to new clients for the purpose of carrying out full assessments based on their social/care needs in line with the Company’s procedure and ensuring client folders, support plans, risk assessments and all relevant information is ready prior to service user visits being scheduled. If for any reason this is not feasible then a summary giving pertinent details together with tasks required to be carried out must be put in place with detailed care package folder to be in place within 48 hours of commencing the service.
• Maintaining and reviewing all new and existing care packages whilst ensuring all relevant records and paperwork is updated as required.
• Promoting and processing of all new referrals whilst building up good working relationships with social care practitioners and other related professionals.
• Quality Assurance (e.g. Client Care Packs, Information Packs, Status Reports, Client Quality Questionnaire Feedback, Evidence of Care Plan Audits, Health & Safety Audits, and Management of Complaints) maintained as per company’s quality governance policies.
• Supporting with notifications to various governing bodies including the CQC and local authorities.
• Monitoring procedures and standards to ensure we achieve outcomes required as monitored by CQC and any shortfall in requirements and/or recommendations through internal/external inspections are implemented within the time scales indicated.
• When required supporting the recruitment process with emphasis on management of staff as per the requirements of the relevant authorities (CQC/Skills for Care), best recruitment practice and company procedures, including training and supervision to ensure highest standards of client care are maintained at all times.
• As part of the branch office team, you will also be required to support the out of hours’ on-call as per the agreed roster and will receive an additional payment for this service at the prevailing weekly rate.
• To contribute to the management of information and overall admin support within the branch office, and communicating effectively with clients, their representatives, families, carers, related social care professionals and members of the homecare team to ensure the best quality care is received by Care at Home clients together with efficiency and reliability of all allocated visits is maintained.