Care Coordinator at City and County Healthcare Group Ltd

London Borough of Harrow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

29618.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rota Management, Scheduling, Care Coordination, Client Continuity, Recruitment Support, Care Professional Engagement, Training Scheduling, Escalation, Visit Monitoring, Invoicing Compliance, Payroll Processing, Attention To Detail, Time Management, Communication Skills, Problem Solving, Self-Motivated

Industry

Hospitals and Health Care

Description

Company Description Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community. Location: Queensbury NW9 9BW Salary: £29,618 Responsible for: 1800hrs Monday - Friday 9am - 5pm with additional on call on a rota basis Job Description What you’ll do Rota Management Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals. Deploy new Care Professionals to clients within two weeks of hire. Create and manage monthly rotas in advance to minimize agency use and provide clear communication. Ensure rota changes are communicated by Thursday of the prior week. Manage guaranteed hours contracts to prevent unnecessary top-up payments. Oversee annual leave requests to maintain service continuity. Recruitment & Engagement Maintain close contact with Care Professionals through calls and regular meetings. Schedule refresher training to meet CQC and contractual requirements. Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth. Reporting Escalate care delivery concerns to the Business Manager and Clinical Care Manager. Monitor ECM to track visit timings and durations, addressing any issues. Accurately code cancelled hours and maintain digital records for invoicing compliance. Report Care Professional absences for absence management. Provide thorough handovers for the Out of Hours team. Ensure shift reconciliation for accurate payroll processing. What We Offer: Career Growth: Leadership opportunities with a trusted sector leader. Support: Access to top experts and innovative systems. Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month. Qualifications Essential Previous Care Coordinator experience Excellent attention to detail Excellent time management and communication skills A true problem solver and able to think outside of the box Self-motivated, responsible and able to act on your initiative. To be organised and flexible Desirable NVQ/QCF Care at Level 3 or be willing to work towards this qualification Be prepared to undertake other training that would benefit you in the role. Additional Information Who We Are: At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together. Our Values: COMMUNITY: Stronger together, building a thriving culture. COURAGE: Boldly shaping a better future. HEART: Passionate and dedicated—what we do matters. Ready to Make a Difference? Apply today and help transform lives in your community. CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice. Region: Greater London

Responsibilities

The Care Coordinator is responsible for scheduling weekly care visits, managing monthly rotas to minimize agency use, and ensuring service continuity for clients. This role also involves maintaining contact with Care Professionals, scheduling refresher training, and collaborating with recruitment to support branch growth.