Care Coordinator, Clinical Connections Support Team - Evernorth Behavioral at The Cigna Group

, , United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

37.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Behavioral Health, Case Management, Customer Engagement, Coaching, Reporting, Microsoft Office, Excel, Attention to Detail, Organizational Skills, Communication Skills, Analytical Skills, Problem-Solving, Team Collaboration, Process Improvement, Professional Development

Industry

Hospitals and Health Care

Description

The job profile for this position is Case Management Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The CCST Care Coordinator (CC) role is a flexible, multi‑skilled position that includes both administrative and clinical support responsibilities for the UM and 24/7 Clinical Support teams. The CC team manages a wide range of tasks, including assigning cases, creating and resolving reporting issues, engaging customers in coaching programs, and performing other clinical support activities as assigned. These responsibilities include, but are not limited to, the following: Assist with customer engagement, coaching, and support, including managing the call queue for inbound and outbound calls. Conduct post‑discharge after‑care follow‑ups with customers for OP LOC. Scrub queues. Complete daily reports to ensure all processes are appropriately followed. Ensure clinical queues and bins are managed with accurate, up‑to‑date information. Maintain customer tracking reports. Identify opportunities for process improvement. Embrace and model our cultural beliefs: Move Together, Focus, Own It, and Adapt & Act. Provide exceptional customer service and collaborate effectively with all clinical staff. Contribute constructively during team meetings. Perform additional stretch tasks or projects as needed, requested, or assigned. Take initiative for ongoing professional development. Qualifications Bachelor’s degree in a Behavioral Health field or equivalent work experience. At least one year of experience in a behavioral health services setting. Proficiency in Microsoft Office Suite, including strong Excel skills. Preferred system familiarity: TruCare, CAMS/DG, CCV, PRT, and OneView. Strong attention to detail with the ability to identify and correct errors. Excellent organizational skills, with the ability to multitask and prioritize effectively. Superb verbal and written communication skills. Effective listening, analytical, and problem‑solving abilities. Ability to work independently within a team environment and collaborate with matrix partners to achieve positive outcomes. Demonstrated agility and ability to manage change effectively for both self and team. Commitment to contributing to continuous team improvement and skill development. Team operating hours: 7:00 AM – 5:00 PM CST. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Responsibilities

The Care Coordinator role involves providing administrative and clinical support for the Clinical Support teams, managing tasks such as customer engagement and case assignments. Responsibilities also include conducting follow-ups, maintaining reports, and identifying process improvements.