Care Coordinator at Collective Health

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

26.95

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, Telephonic Support, Case Coordination, Communication, Teamwork, Research, Problem Solving, Time Management, Compassion, Bilingual, Medical Knowledge, Organizational Skills, Technology Proficiency, Interpersonal Skills, Self-Driven

Industry

Hospitals and Health Care

Description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. At Collective Health, Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team, you’ll have the important role of helping our members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation. What you'll do: Provide telephonic support for our Care Navigation program, care managers and members we serve Take ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savings Work directly with members, vendors and providers to ensure superior coordination of care Co-manage cases with care managers, ensuring all assigned tasks are completed on time Act as liaison between Care Navigation and other Customer Service teams within Collective Health, ensuring member needs are met in an accurate and timely manner Utilize multiple systems to respond to, troubleshoot and document customer inquiries including Google Suite Other duties and projects as assigned by Manager To be successful in this role, you'll need: 1+ years experience in customer-facing role, healthcare experience is preferred. Bilingual Preferred: (English/Spanish) Bachelor's or Associate's degree is a plus Medical Assistant or Pharmacy technician experience is a plus Effectively handle multiple priorities, organize workload, and meet deadlines Establish and maintain positive, cooperative, working relationships with ability to work in a team-based environment and achieve common goals Have outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiries Self-driven and maintain composure and compassion when balancing a high volume of tasks You are comfortable navigating multiple computer applications with dexterity Want to simplify healthcare because you believe people deserve better Pay Transparency Statement This is a hybrid position based out of our Lehi office, with the expectation of being in office at least two weekdays per week depending on location. #LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for 5000 stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Lehi, UT Pay Range $21.55—$26.95 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

Responsibilities

The Care Coordinator will provide telephonic support for the Care Navigation program and assist care managers and members. They will take ownership of tasks requiring non-clinical follow-up and ensure superior coordination of care.