The role:

You will coordinate safe, responsive supports for an allocated caseload of NDIS participants, ensuring care plans, risk documentation and service delivery remain current, accurate and aligned to individual goals.

You will work closely with intake, rostering and practice/compliance stakeholders to support smooth onboarding, continuity of care, and timely responses to changes in needs. You will also provide day-to-day leadership to allocated support workers and business support staff, including coaching, supervision and follow-up on training and competency requirements, while escalating incidents, safeguarding concerns, restrictive-practice issues and other high-risk matters through the appropriate internal pathways.