Care Coordinator/Dispatcher at FAITHFUL COMPANION MEMORIALS INC

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Organizational Skills, Attention To Detail, Customer Support, Team Management, Route Planning, Problem Solving, Compassion, Integrity, Quality Control, Time Management, Physical Capability, Flexibility, Service Orientation, Training

Industry

Veterinary Services

Description

Description Faithful Companion Pet Cremation Services is seeking a dedicated Care Coordinator/Dispatcher to oversee the daily operations at our cremation facility location. The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity. Responsibilities: Perform opening or closing duties to ensure the safety of staff, equipment, and facilities. Lead and inspire a team of Care Providers/Drivers to deliver exceptional service on a daily basis. Conduct high-quality, private cremation services (training provided). Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics. Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email. Maintain attention to detail while serving multiple families, ensuring an error-free standard. Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently. Respond to customers and veterinary staff promptly and professionally, providing thorough support. Assist in maintaining a clean and presentable state of the crematory facility and company vehicles. Occasionally lift, push, and pull objects up to 150 pounds with assistance. Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances. Perform other assigned duties as required. Requirements Qualifications: Demonstrated leadership skills with the ability to motivate and inspire a team. Strong communication and organizational skills to effectively manage driver routes and customer interactions. Detail-oriented mindset with a commitment to delivering error-free services. Ability to handle multiple tasks simultaneously while maintaining efficiency. Physical capability to lift and move heavy objects with assistance. Flexibility to work a schedule that includes four 10-hour shifts, including a weekend shift. At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets. We appreciate your interest in becoming a part of our compassionate team.

Responsibilities

The Care Coordinator/Dispatcher will oversee daily operations at the cremation facility, leading a team to ensure exceptional service. They will manage driver routes, maintain communication with drivers, and uphold standards of compassion and quality.