JOB OVERVIEW

We are seeking a proactive, organised, and compassionate Care Coordinator to join our dynamic domiciliary care team. This vital role involves managing patient care, coordinating support services, maintaining effective communication with families and professionals, and ensuring the highest standards of service delivery.

REQUIRED SKILLS AND QUALIFICATIONS

• Organisational Ability: Proven skills in handling multiple tasks and prioritising efficiently in a fast-paced care setting.
• Communication Skills: Strong verbal and written communication skills to liaise effectively with professionals, service users, and families.
• Problem Solving: Ability to assess situations and make decisions based on client needs and available resources.
• Healthcare Knowledge: Solid understanding of medical terminology, care planning, and social care frameworks.
• Empathy and Interpersonal Skills: Compassionate and respectful approach to working with diverse individuals and vulnerable populations.
• IT Proficiency: Confident in using office software (Word, Excel, Outlook) for scheduling, reporting, and record-keeping.

EXPERIENCE

• Previous experience in a healthcare coordination or office-based administrative role is essential.
• Experience in the health or social care sector, particularly within domiciliary/home care, is highly desirable.
• Demonstrated experience working collaboratively within multidisciplinary teams.

JOB PURPOSE

The Care Coordinator is responsible for managing and coordinating individual care packages, ensuring that service users receive appropriate, person-centred care. You will liaise closely with clients, families, carers, healthcare professionals, and other stakeholders to support health, well-being, and independence.

OPERATIONAL DUTIES

• Initiate and manage new care packages as required.
• Carry out satisfaction surveys and monitor staff performance metrics.
• Participate in on-call duties and cover care calls when necessary.
• Represent the company professionally in all interactions.