Care Coordinator at Golden Harmony Inc

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Geriatric care management, Case management, Social work, Team leadership, Staffing and scheduling, Client relations, Caregiver onboarding, Compliance management, Problem-solving, Active listening, Database management, Communication skills, Organizational skills, Conflict resolution

Industry

Hospitals and Health Care

Description

Care Coordinator - Golden Harmony Home Care Golden Harmony Home Care, a locally owned and operated agency founded by Jen Stengl, was born from a deep, personal understanding of care and compassion. At Golden Harmony, we believe that home care goes beyond assisting seniors with activities of daily living; it’s about forging genuine connections and relationships that enrich the lives of our clients. For over half a decade, we have proudly served the Triangle area, providing premier care to seniors. We are seeking an experienced senior care professional with a strong background in geriatric care management, social work, or case management, who is passionate about our mission of Promoting Independence, Meaningful Engagement, and Enriching Lives. If you are driven by a genuine desire to positively impact the lives of older adults and their families, we encourage you to apply today. Key Responsibilities As a Care Coordinator, you will play a critical role in leading and supporting a team of caregivers and companions, ensuring that our clients receive the highest level of care. Your responsibilities will include: * Leading and supporting a team of caregivers and companions, fostering a collaborative and compassionate environment. * Overseeing the interviewing, hiring, and onboarding process for caregivers and companions, ensuring that we maintain a team of highly qualified professionals. * Ensuring client satisfaction by maintaining high Net Promoter Scores and addressing any concerns promptly and effectively. * Providing regular, constructive feedback to caregivers and companions, helping them grow and excel in their roles. * Holding caregivers and companions accountable to high standards and company goals, ensuring consistency in care delivery. * Managing the client database, ensuring that all records are current and accurate, including care plans, demographic information, and schedules. * Overseeing staffing and scheduling to ensure that clients receive care from consistent caregivers or companions. * Maintaining compliance with Department of Health and Human Services regulations for home care. * Proactively working to increase client billable hours through effective care management. * Conducting client visits and follow-up calls to ensure ongoing satisfaction and address any changes in care needs. * Participating in the on-call rotation to provide support as needed. Why You’ll Be a Great Fit * Preferred: Bachelor’s degree in Social Work, Geriatric Care Management, or a related field. * Preferred: Two to three years of experience in case management or a related field, particularly in geriatric care. * Preferred: Two to three years of experience in managing a team, with a proven ability to provide feedback and hold team members accountable. * Demonstrated success in building strong relationships that contribute to achieving organizational and revenue goals. * Strong organizational skills with the ability to manage multiple priorities and deadlines. * Excellent communication and interpersonal skills, with a focus on active listening and effective problem-solving. * Proficiency in using online scheduling systems and maintaining accurate records. * A commitment to Golden Harmony’s Core Values of Trust, Compassion, Unity, and a Can-Do Attitude. Qualifications & Requirements * Minimum of two years of experience in a similar role within home care or geriatric care management. * Strong organizational and communication skills, with a proven ability to build relationships that drive organizational success. * Demonstrated ability to uphold Golden Harmony’s Core Values in all aspects of work.

Responsibilities

The Care Coordinator leads and supports a team of caregivers to ensure high-quality client care and satisfaction. Responsibilities include managing staffing schedules, overseeing the hiring process, and maintaining compliance with health regulations.