JOB DESCRIPTION

Job title: Care Coordinator (HCA)
Hours: 37.5 hours per week
Holidays: 28 days plus 8 bank holidays
Report To: Healthcare Team Manager

Education:

• GCSE or equivalent (required

MAIN PURPOSE OF ROLE

· To work in accordance with practice guidelines and protocols to provide administrative support and carryout healthcare tasks to meet the needs of the patient.
· To project a positive, friendly, and professional image of the practice to patients, carers, and other visitors to the practice at all times.
· To undertake a variety of tasks including administrative and healthcare assistant duties that contribute to the smooth running of the practice.
· To facilitate efficient and effective communication within the practice and to patients, carers, providers, other healthcare professionals, suppliers, customers and other third parties.

JOB DUTIES AND RESPONSIBILITIES

Your main place of work will be at Fakenham Medical Practice you may be required to work within the NN1 Practices.
· Liaise with HCAs, Nurses GPs, and practice teams to identify patients who have long term health needs and support.
· Complete and action tasks for the administration team ensuring they are actioned appropriately.
· Complete stock-taking of medical supplies.
· Support the practice with administrative tasks associated with patient care.
· Patient data collection through the registration process.
· Be involved and participate in Group Consultations to help support the care arrangements for patients and long-term conditions.
· Undertake telephone contact to manage patients on the practices case load following any unplanned hospital admissions where appropriate.
· Raise awareness of health promotion, screening, and NHS Health checks in the practices.
· Manage patient-initiated calls to help/signposting etc., ensuring patients are directed to appropriate service.
· Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the practices clinical systems.
· Support national screening and immunisation programs and encourage uptake.
· Work closely with and refer to practice social prescribing link workers where a patient is identified as potentially benefitting from this service.
· Co-ordinate practice clinics, and contact identified patients with appointments
· Document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the practices clinical system
· Support national screening and Immunisation programs, vaccination clinics and encourage uptake
· Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact.
· Complete personalised care and support plans with patients/persons, involving them in the decision-making process.
· Maintain, update, and continuously improve working practices.
· Undertake new patient health checks, ECGs, phlebotomy, testing of urine samples
· Prepare other specimens for collection by pathology service
· Measure, calculate and record patient height, weight, and BMI statistics
· Measure and record patient blood pressure and pulse data
· Assist GPs and/or Practice Nurses in clinics as requested, including annual flu clinics
· Administer dressings
· Order clinical supplies as required and sign off deliveries when received
· Monitor and maintain stock levels in consulting rooms, treatments rooms and on trollies
· Respond promptly and appropriately to patient needs e.g., queues, confusion, sickness, calling for help as and when required to do so.
· Use the Practice clinical system (SystmOne) to process and record information in an accurate and timely fashion in accordance with Practice policies and procedures.
· Facilitate excellent communication between patients, clinicians care and other associated healthcare professionals/agencies.
· Cleaning spills of bodily fluids
· Follow appropriate infection control procedures.
· Maintain the cleanliness of the reception area, waiting rooms and consulting rooms in the absence of the housekeeping team and keep these areas free from clutter and obstructions
· Act as Chaperone when requested by clinician or patient.
· To highlight any potential problems i.e., complaints, significant incidents, disciplinary issues, grievances, broken or damaged equipment, health and safety risks to patients, staff, or visitors to the Practice or Operations Manager (or in their absence the Chief Executive) as and when they become apparent. Taking or recommending corrective action as appropriate to minimise impact of problems/risks identified.
· To communicate politely and effectively with patients, carers, colleagues, and other contacts, recognising people’s needs for alternative methods of communication e.g., translation services and forwarding queries to other staff in a timely and appropriate manner.
· At all times, to maintain the highest standards of behaviour, to comply with and follow practice and CQC policies, protocols, and procedures, including information governance, confidentiality, health and safety, infection control, equality, and diversity and to report any breach or suspected breach immediately.
· To undertake regular training and development, to keep personal development plan up to date and to attend both Heads of Department and staff meetings.
· To undertake any other activities that may from time to time be reasonably requested by the Practice or Operations Manager, the Chief Executive, or the Partners.
Interview dates are 23rd and 24th April 2025.
Job Types: Full-time, Part-time, Permanent
Pay: £23,874.97-£24,637.56 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Fakenham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Work Location: In person
Application deadline: 13/06/2025
Reference ID: HCA-June2