DESCRIPTION

Right at Home Central QLD is a trusted provider of person-centred, high-quality care services, including Aged Care, Disability Support, Transitional and Palliative Care, and Hospital-in-the-Home. We proudly serve individuals and families throughout the Wide Bay and Central Queensland regions, delivering compassionate, respectful, and holistic care tailored to each client’s needs.
Are you a caring, motivated individual ready to advance your career in home care? Do you have a genuine passion for supporting your community and providing top-quality in-home services? If so, Right at Home Central QLD would love to hear from you!
Right at Home Wide Bay are growing the team and require a Client Coordinator in our Hervey Bay Office. Fulltime Monday - Friday 8:30am - 4:30pm.

QUALIFICATIONS

• Alternatively, a Certificate III or IV in Aged/Disability Care with a minimum of 4 years’ experience.
• Proven experience in aged care, disability, or mental health within a community setting.
• Strong understanding of Aged Care and Disability Standards, as well as consumer-directed care principles.
• Current First Aid, CPR certification, and National Police Check.
• Working With Children (WWC) check or willingness to obtain.
• A valid driver’s license and access to a reliable car with comprehensive insurance.

PREFERRED SKILLS

• Excellent time management and organizational skills, ensuring efficient and effective service delivery.
• A dynamic and energetic personality with strong communication skills and a friendly, professional telephone manner.
• Ability to think critically and solve problems effectively under pressure.
• Skilled in multitasking with a keen attention to detail, maintaining composure and focus in fast-paced environments.
• Exceptional networking and consultation abilities to build and cultivate new referral sources and establish relationships with relevant external organizations.
• Outstanding customer service capabilities with excellent verbal and written communication skills.
• In-depth knowledge of home care services, industry guidelines, and best practices.

• Coordinate client services, care planning, assessments and team communication.
• Liaise with clients, families, GPs, and allied health professionals to ensure optimal care outcomes.
• Support and mentor care staff, ensuring adherence to clinical protocols and workplace safety.