We have an excellent career opportunity for the role of Care Coordinator/Scheduler to join our amazing Home Instead Liverpool South branch
Pay: £24,000.00 with bonus allowance
Hours per week: Full time

WORKING TIMES:

• Monday - Friday
• Part of an On Call rota 1in4 weekends
  We are looking for a Scheduler to support our existing team. The successful candidate will work as part of a team who are responsible for ensuring our ethos of delivering exceptional care is being consistently delivered. You will be responsible for planning and organising the schedules to ensure they are optimised and flexible to meet the needs of both growing client base and Care Professionals hour requirements. Working closely with the Registered Care Manager to ensure we are meeting the business objectives.

• Visit clients when needed as part of on call support Liaise with clients and their families to ensure we provide exceptional customer care
• Be part of our Evening and Weekend On-call working rota 1:6
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.