JOB SUMMARY

We are seeking a dedicated and compassionate Care Coordinator to join our team. The ideal candidate will play a vital role in ensuring that patients receive the highest quality of care by coordinating services and resources effectively. This position requires strong organisational skills and the ability to work collaboratively with healthcare professionals, patients, and their families.

QUALIFICATIONS

Qualifications/ Training
· GCSE/O Levels
· Demonstrable commitment to professional and personal development and willingness to complete study / training as appropriate to the role
Skills and Experience
· Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field
· Proficient in MS office, able to record accurately using a range of electronic systems
· Experience of data collection and providing monitoring information
· Experience of data analytics and abilities to work with data for audit and evaluation purposes.
· Experience of using computer records and systems
· Experience of using SystmOne (desirable)
· Experience of working with people in a customer facing role – patients/ students/ service users
· Confidence with communication, interpersonal skills and building relationships
· Effective organisational skills, able to manage own workload, prioritise and meet deadlines.
· Flexible and adaptable to deal with unpredictable situations
· Experience of collaborative working and building relationships across varied organisations
· Use of Microsoft Office Suite including Word, Outlook and Excel
Knowledge
· Understanding of Health & Social Care System and services (desirable)
· An awareness of Equality, Diversity & Inclusion.
· Understanding of adult protection and safeguarding (desirable)
· Understanding of the Data Protection and confidentiality
· Understanding of clinical governance and Caldicott requirements. (desirable)
Job Types: Part-time, Permanent
Pay: £12.86 per hour
Expected hours: 22.5 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime

Work Location: In person
Application deadline: 27/06/2025
Reference ID: JFMC Care Coordinato

• Work closely with the duty doctors and reception team to coordinate patient health care in line with practice processes
• Use the clinical system to schedule appointments and update patient records in accordance with practice policy
• Monitor patient progress and follow up when necessary
• · Monitoring C The Signs Dashboard to ensure patients have returned cancer diagnostic testing requirements. Liaising with patients to overcome any barriers to undertaking diagnostic testing.
  · Supporting the hypertension practice pathways by monitoring the BP@Home dashboard, internal triage of incoming blood pressure results, onboarding patients to the Viso/Luscii platform and linking with Digital Transformation Lead to ensure all requirements and targets of the CCLIP are met.
  · Checking Shared Care requirements for patients under Secondary Care and confirming necessary administrative tasks are completed as well as booking in essential follow-ups and/or phlebotomy.
  · Making Pharmrefer referrals to community pharmacy using the online portal.
  · Monitoring and maintaining Spirometry waiting lists and making appointments in Spiro clinics ensuring all clinical exclusion criteria are adhered to.
  · Inviting patients for their NHS Health Checks and booking these appointments.
  · Developing an understanding of the Quality Outcome Framework (QOF) and Investment and Impact Fund (IIF) to ensure clinical coding is completed.
  · Keeping records of the NHS Digital Flag and Reasonable Communication Adjustments required by patients with Learning Disabilities, Autism or other Disabilities. This may include person-centred conversations with the individual to understand their needs.
  · Act as a Carers Lead for the Practice.
  · Monitoring Diabetes 8 Care Processes for the Practice eg checking secondary care blood tests and importing data. Flagging patients requiring additional support along agreed care pathways.
  · Booking vaccination clinics including Shingrix, RSV and Pneumovax.
  · Using clinical letters from secondary care and other health professionals to create coding on patient records.
  · The role will also work in a person-centred way with patients and colleagues to encourage patient engagement in the quality improvement programmes as outlined in the DES and also contribute to a positive and seamless service-user experience, appropriately supporting those who may experience additional barriers to accessing the services.