Company Description Home Instead North Oxfordshire provides personalized home care services that support older adults to live safely and comfortably in their own homes. The team focuses on relationship-based care, promoting dignity, independence, and well-being for every client. Services typically include companionship, personal care, and support with daily living, tailored to individual needs. The office in North Oxfordshire works closely with local communities and families to deliver reliable, high-quality care.

Role Description The Care Coordinator is a full-time, on-site role based in Deddington, responsible for organizing and overseeing care delivery for clients receiving home care services. Day-to-day tasks include to

• Understand and build effective and efficient schedules around our clients and CAREGivers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CAREGivers to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CAREGiver information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Participate in and share on call service (with extra pay)
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics. 
• Good working knowledge of IT systems with experience of Microsoft Office, web base scheduling software and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.
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