Position Title: Care Coordinator Manager
Location: Burnaby Physiotherapy And Hand Therapy - pt Health, 5050 Kingsway, Burnaby, BC, V5H 4C2.
Status: Full Time
Schedule: Monday-Friday
Compensation: $22/hr-$27/hr
Location type: On Site
Category: Clinic Operations

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Current enrolment or graduation from a college diploma program in a related field an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skill

• Creating an environment that is welcoming and warm to the patients
• Dealing effectively with customer and patient inquiries as well as complaints
• Management of reception area
• Maintaining Accounts Receivable
• Accurately entering incoming payment and monthly deposit reconciliation
• Ensuring timely entry, accuracy and completeness of all patient data in the Lifemark Patient System including intake, assessment and discharge information
• Timely submission of forms to insurance companies and stakeholders
• Expense and petty cash processing and control
• Obtain and promote GMB reviews and coach staff on the same
• Accounting controls and reporting
• Manage payroll, including accuracy, communications and meeting deadlines
• Clinic office management & administration
• Adherence to all company protocols

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent
• Current enrolment or graduation from a college diploma program in a related field an asset
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• A “self-starter” with an ability to work independently and collaboratively in a team environment
• Ability to work in a fast-paced environment
• Strong computer and data entry skills