ABOUT US

MerseyCare Julie Ann is one of the leading providers of homecare services in the North West.
We are celebrating over 20 + years of care in Merseyside. We pride ourselves on delivering only the highest standards of care for our clients, in their own homes
MCJA support clients in Liverpool and Widnes, including the Widnes area, Allerton, Mossley Hill, Garston, Aigburth, Toxteth, Dingle, City Centre, Fairfield, Kensington, Anfield, Everton, Vauxhall, Kirkdale, Wavertree, Speke, Woolton and Hunts Cross.

ABOUT YOU …

We are looking for warm, charismatic and friendly individuals who can support care staff make a difference to our clients lives.
A caring individual who is passionately committed to assisting care staff to improve client care.
Ideally, you’ll be able to drive and have access to a car and previously worked in a domiciliary care setting with coordinator experience.
The successful applicant should possess a Level 3 in Health and Social Care or be willing to complete this.

HOURS AVAILABLE…

40 hours (mix of early and late shifts), plus 2:4 weekend and on-call as per the rota
If you are passionate about care and seeking to work with a forward thinking, leading care Company, then we look forward to hearing from you!

ABOUT THE ROLE

Are you passionate about supporting our care heroes to assist clients to live independently in their own home?
As a leading care provider, we have an opportunity for a Care Coordinator in the Liverpool Branch, supporting a Company who truly values their staff.
This is an exciting time to join a family friendly Company who is expanding and seeking to organically grow the care service across the Liverpool area.
With over 270 staff employed across the Company, we strive to recruit the right candidates who have a passion to deliver exceptional care.

MAIN DUTIES AND RESPONSIBILITIES

• Work with frontline staff to ensure they understand the hierarchy of the organisation and the levels of accountability which exist, including their own.
• Nurture a culture of respect and compassion for our customers, their carers, and families within the frontline team delivering care to underpin high standards of service delivery.
• Promote a positive working environment, which nurtures and rewards good practice through personal professional development.
• Efficiently manage the current combined staff team in providing support to customers, ensuring good quality working relationships are built across the team and any issues with team working are reported directly to the Care Manager.
• Provide supervision in accordance with the supervision procedure to ensure compliance standards are achieved.
• Monitor staff performance, including planned and unplanned absenteeism, reporting any concerns to the Care Manager and working with them to address disciplinary issues.
• Identify and agree corrective measures where individual performance fails to meet either MCJA, CQC or contractual standards, reporting where necessary to the Care Manager.
• Ensure effective communication is maintained with frontline staff at all times for example, making care workers aware of any changes to their caseload, either on temporary or permanent basis.
• Ensure care workers are provided at all times with appropriate, accurate and timely, information/guidance to effectively, to enable them to safely provide care and support as agreed within the individual care plan.
• Ensure new referrals are accepted promptly to avoid unnecessary delays in service provision.
• Review defined geographical workforce capacity to maximise available frontline resources.
• Allocate work rosters in advance, giving staff a minimum of two weeks-notice. Under contractual obligations under no circumstances can calls be left uncovered. Any problems with cover need to be discussed without delay with the Care Manager together with any proposals to cover the calls.
• Ensure all requirements of the Care Quality Commission (CQC) and Safeguarding are adhered to, recorded, and reported in line with MCJA policies and procedures.
• Undertake training to act as duty co-ordinator where required by the Care Manager.
• Maximise the skills and experience of Senior Care Workers within your designated geographical area to develop frontline staff and to support compliance targets, including spot checks.
• Notify the Care Manager of any accidents/incidents/near misses which may need to be reported under RIDDOR, complete accident/incident reports as required.
• Act upon any risks/threats reported concerning the health and welfare of staff and/or customers either in the homes and/or local community.
• Ensure that all data on the Care Management system regarding customer is accurate and up to date.
• Support customer case reviews and/or work as part of multidisciplinary teams involved in the care of the customer, including social services, district nurse teams and other care providers for example.
• Provide support where required to assist colleagues within the co-ordination team to ensure that all calls are covered effectively.
• Uphold the six principles of the Care Act 2014 particularly to promote, choice, respect and uphold the dignity of customers at all times.
• Support the culture of an open, positive, and inclusive management culture within MCJA.
• Implement where required identified service improvements and/or management measures to address workforce deficits for example implementation of the RAG Protocol are done so in line with senior management instructions.