GUIDE PATIENTS. SUPPORT FAMILIES. NAVIGATE POST-ACUTE CARE.

We are seeking a Care Coordinator – Non Clinical to support our Care Coordination call center team. This work-from-home telephonic role helps patients and families navigate post-acute services, handles non-clinical inbound calls, escalates to nurses when necessary, and supports referral coordination for patients who may need Gentiva services. Reporting to the Contact Center Manager, this role operates under established performance criteria.
The shift is Mon-Fri 2pm-8pm est.

AS A CARE COORDINATOR – NON CLINICAL, YOU WILL:

• Act as a Gentiva representative supporting patients discharged from service or seeking post-acute care
• Navigate healthcare options, including post-acute offerings, Medicare coverage, billing, and other healthcare resources
• Utilize tools and methods to provide patient education and options quickly, including sites of service, specialty offerings, and related questions
• Handle a variety of customer issues, including location lookup, directions, and complaints
• Assist in the admissions process by coordinating with Gentiva branch staff on patient admission status
• Maintain awareness of department performance objectives, meet standards, and ensure patient satisfaction goals are met
• Review and adhere to all company policies and procedures
• Participate in special projects and perform other duties as assigned
  About You:

Qualifications – What You’ll Bring:

• Call center experience in a healthcare setting
• Outstanding computer skills and ability to quickly learn and master information related to locations and services
• Excellent verbal and interpersonal communication skills with empathy and professionalism
• Strong customer service focus
• Effective time management and organizational skills
• Strong analytical and problem-solving abilities
• Minimum of 1 year of experience in a healthcare-related field or healthcare call center
• High-speed internet connection required (minimum 10 Mb/s download, 2 Mb/s upload; satellite internet not acceptable)

PREFERRED QUALIFICATIONS (NOT REQUIRED):

• Associate degree
• Additional healthcare call center experience
• Previous experience with Gentiva services or other hospice/home health organizations
• Knowledge of home health, hospice, and palliative care services
  We Offer:

Please refer the Job description for details