Full job description

Step Into an Exciting Role as a Disability Care Coordinator at Open Futures!

Are you passionate about making a meaningful difference in the lives of people with disabilities? Do you have strong organisational skills and the ability to coordinate high-quality support across participants, support workers, families, and other stakeholders?

Open Futures Disability Services is looking for a compassionate, proactive, and experienced Disability Care Coordinator to join our team and help ensure our participants receive safe, person-centred, and high-quality support.

About the Role

This is a full-time position offering a competitive salary based on experience. As a Disability Care Coordinator, you will play a key role in coordinating participant supports, leading and supporting our disability support workers, and ensuring services are delivered in line with each participant's needs, goals, and support plans.

The role will support a diverse mix of participants with varying support needs, including participants receiving Supported Independent Living (SIL) services and those with complex support requirements.

Key Responsibilities

• Care Coordination: Develop, coordinate, and regularly review individualised support arrangements in collaboration with participants, families, support workers, and relevant stakeholders.
• SIL Coordination: Where required, coordinate SIL services and ensure supports are delivered safely, consistently, and in accordance with participant needs and service requirements.
• Complex Support: Support participants with complex needs, including those with Positive Behaviour Support Plans (PBSPs) and Restrictive Practices.
• Compliance & Reporting: Ensure Restrictive Practices and other incidents are appropriately documented, reported, monitored, and escalated in accordance with NDIS requirements and organisational policies.
• Team Leadership: Provide guidance, supervision, and ongoing support to disability support workers, promoting high standards of care and professional practice.
• Participant Advocacy: Build strong, respectful relationships with participants and their families, ensuring their preferences, goals, rights, and choices remain at the centre of service delivery.
• Documentation & Record-Keeping: Maintain accurate participant records, service documentation, progress notes, incident reports, and other required compliance records.
• Problem-Solving: Respond proactively to participant, staffing, and service-delivery challenges and implement practical solutions.
• Stakeholder Engagement: Communicate effectively with families, support coordinators, allied health professionals, behaviour practitioners, plan managers, and other relevant stakeholders.
• Continuous Improvement: Identify opportunities to improve service quality, participant outcomes, team performance, and operational processes.

What We're Looking For

We are seeking someone who is not only compassionate and participant-focused, but who also has the experience and confidence to coordinate complex disability supports.

• Essential Experience & Skills