ABOUT US

We are a dedicated provider of complex care services, committed to delivering high-quality, person-centred care to individuals in their homes. Our team takes pride in enhancing the lives of our clients, particularly those with paediatric complex care needs.

REQUIREMENTS

• Proven experience in home care, senior care, or complex care is essential.
• Strong supervisory skills with the ability to lead and support a team.
• Knowledge of paediatric complex care is highly desirable.
• Excellent communication skills, both verbal and written.
• Strong organizational skills, with the ability to manage multiple tasks effectively.
• A nursing qualification or equivalent healthcare experience is preferred but not mandatory.
• Compassionate approach with a genuine commitment to improving clients’ quality of life.
• Flexibility to work varied shifts as required by the needs of the service.

THE ROLE

We are looking for a Care Co-Ordinator with experience in Complex and Paediatric Care to oversee care delivery, manage client care plans, and support our team of healthcare professionals. You will play a key role in ensuring exceptional service quality while maintaining compliance with CQC regulations.

KEY RESPONSIBILITIES

• Oversee daily operations of the care team, ensuring compliance with company policies and procedures.
• Develop, implement, and manage individualised care plans tailored to each client’s needs.
• Provide leadership and support to care staff, fostering a positive and professional environment.
• Conduct regular assessments of clients’ health and wellbeing, adjusting care plans as necessary.
• Liaise with families, healthcare professionals, and external agencies to coordinate comprehensive care.
• Maintain accurate and up-to-date documentation for all client care.
• Monitor care quality through audits and feedback sessions.
• Address concerns or complaints from clients or their families promptly and professionally.
• Ensure CQC compliance and adherence to all regulatory requirements.
• Participate in on-call duties on a rota basis.