Care Coordinator, Part-Time - Lake Buena Vista, FL at ONE VET INC DBA PETFOLK

Lake Buena Vista, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Management, Positive Attitude, Flexibility, Fast Paced Environment, Organization, Communication, Teamwork

Industry

Veterinary Services

Description

Join our Lake Buena Vista team on our journey to transform pet care and improve the health and happiness of Atlanta's pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day. Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center. We’re revolutionizing how we work and take care of pets with beautifully crafted physical and digital spaces. We are bringing together people with the biggest hearts and brightest minds to make pet care the way we dreamt it could be. The Clinical Care Coordinator acts as the face of the Pet Care Center and manages the flow of the client throughout their experience. They will ask for referrals/surveys and validate a forward booked appointment. They will embody and display the culture and mission of Petfolk in caring for pets and pet parents and maintain a clean environment for our pets. The Clinical Care Coordinator will be a direct liaison between the Virtual Care Team and the Pet Care Team. Responsibilities: Constant connection between the Virtual Care team and the Pet Care Center teams Manages script fills/refills within our mobile, virtual, and in-house prescriptions Call/text all late Pet Care Center customers Greets clients and supports them throughout their stay at the clinic (stationed at kiosk during the day) Asking clients for referrals Asking clients for surveys Confirms forward booking is completed Clean and assist in organization and turning over of rooms Manage walk in prevention fills Helps with laundry and clinic upkeep Petfolk+ experts Requirements Saturday & Sunday availability, this is a weekends only role Must be able to juggle competing priorities Constant positive attitude with outward expression Flexible, self-starter Able to manage conflict conversations Friendly, outgoing personality Ability to keep up in a fast paced environment Ability to work every weekend, this is a Thursday through Sunday schedule Education & Experience: Vet experience preferred, but not required Minimum 1 year customer service and/or food service experience required Computer proficient in Google suite and other computer based platforms Benefits State-of-the-art Modern Facilities No on-call or late nights, ever Generous Paid Time Off Policy Medical, Dental, & Vision Insurance Life Insurance & Disability Fear Free Veterinary Certification FIGS Scrubs Discount on Petfolk services We believe in working together to be the beacon in the industry by reshaping vet care as we know it. When too often the veterinary care experience falls short, we’re here to make it better for everyone: pets, their parents, and Vets alike. We encourage you to join and grow with us!

Responsibilities

The Clinical Care Coordinator manages the flow of clients throughout their experience at the Pet Care Center and acts as a liaison between the Virtual Care Team and the Pet Care Team. Responsibilities include greeting clients, managing prescriptions, and maintaining a clean environment.