SKILLS & EXPERIENCE

• Demonstrated Aged Care or clinical case management experience with strong administration skills, and ability to work with individuals, families and/or stakeholders
• Understanding of Aged Care funding
• High level competency in utilising a variety of technology including mobile devices and computers
• Ability to identify and implement risk mitigation strategies
• High level communication, influencing, liaison and negotiation skills
• Established problem solving and conflict management skills
• Ability to multi-task and work autonomously in a fast paced environment
• A current unrestricted Australian Driver Licence, reliable vehicle and a willingness to travel

ABOUT THE ROLE

As a Care Coordinator you will oversee and enhance the delivery of our Aged Care services in Cairns. Some of your duties will involve processing referrals, aiding clients in commencing with our services, and continuously adjusting care plans to suit their evolving needs. You will coordinate home visits to ensure the needs of the people we support are met and that we are working in partnership with them and their families.
Additionally, you’ll contribute to program coordination by assessing, improving, and overseeing operational and administrative systems. You will deliver exceptional service to ensure our clients and their families feel valued and supported, while also fostering growth among our aged care clients. This is a Permanent Full Time opportunity based in our Cairns office, with occasional travel required to clients’ homes as needed.

KEY RESPONSIBILITIES

• Undertake comprehensive client assessments while developing client profiles and care plans in collaboration with the client/representative and other relevant stakeholders
• Ensure care plans are monitored and reviewed on a regular basis to align with the changing needs of clients, including regular client home visits
• Collaborate effectively with internal stakeholders to ensure clients’ needs are met including our Rostering team and Practice Leads
• Develop strategies and/or broker services which will address the identified needs of Aboriginal and Torres Strait Islander clients in consultation with families and communities
• Represent Life Without Barriers at external forums and meetings, promoting the organisation within the community