About the job

• Company Description Precious Hope Health & Home Care Ltd is a home care provider dedicated to supporting individuals to live safely and comfortably in their own homes. The organization focuses on person-centered care, tailoring services to meet the unique needs and preferences of each client. Staff work closely with families, healthcare professionals, and community services to deliver consistent, high-quality support. The company values compassion, reliability, and respect, and aims to create a positive working environment where team members can grow and contribute meaningfully to client well-being.Role Description The Care Coordinator is a full-time, on-site role based in Northampton, responsible for organizing and overseeing care services for clients receiving home care support. Day-to-day tasks include developing and updating care plans, scheduling carers, and ensuring that services are delivered in line with client needs and company standards. The role involves regular communication with clients, families, and external professionals to monitor progress, address concerns, and adjust care as required. The Care Coordinator will also manage case documentation, maintain accurate records, and contribute to quality and compliance activities. This position requires close collaboration with the care team to support safe, effective, and timely care delivery.Qualifications Strong skills in Care Coordination and Case Management to plan, organize, and monitor individualized home care services.
• Effective Communication and Customer Service abilities to interact professionally with clients, families, and colleagues.
• Knowledge and experience in Home Care settings, including understanding care standards, safeguarding, and best practices.
• Ability to use basic IT systems and maintain accurate, confidential records and documentation.
• Relevant qualification in health and social care, care coordination, or a related field (or equivalent experience).
• Proven ability to work collaboratively in a multidisciplinary team and to manage time and priorities effectively.
• Experience in coordinating rotas or schedules and responding to changing client needs is beneficial.
• Awareness of local community services and resources in Northampton is an advantage.