JOB DESCRIPTION

Company Background: Right at Home is an international leader in the home care industry. We provide care for seniors and adults with disabilities who need assistance to maintain their independence. Our mission is to improve the quality of life for those we serve by providing the Right Care every time.
Right at Home Sydney Parramatta is seeking qualified, reliable and passionate Care Coordinator. You will need to be friendly, positive, and determined to make a difference. You can demonstrate client-focused behaviour, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, honest, helpful, and dependable, making you a great asset to our team. The successful candidate will coordinate, manage, and administer the delivery of care services to our clients.
The Ideal Candidate: The ideal candidate for our team will have at least 1 year experience with managing client enquiries, client consultations, client onboarding, and a client case load for Home Care Package, NDIS, and private pay clients. The care coordinator will have experience managing the complex scheduling requirements for community care workers.
Purpose of Position: This role is customer focused and involves consulting with families, preparing in home care assessments, and drafting care plans to best meet client requirements. This position is responsible for recruiting, training, and managing the performance of our carers and nurses.

• Assisting with handling high volume of incoming telephone and internet enquiries.
• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
• Meeting with clients and assessing their needs. This role will handle anything from information requests, feedback, general enquiries to complaints.
• Preparing in-home care assessments and drafting care plans to best meet client requirements.
• Recruiting, training, and managing the performance of the care team.
• Maintaining client and care worker compliance and documentation according to government standards.
• Ensure all documentation is accurately and comprehensively completed in Right at Home databases and software programs in accordance with organisation policies and procedures and legislative frameworks.
• Providing “on-call” services on rotation after hours, on the weekends, and on public holidays.