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Care Coordinator at Senior Helpers of West Kentucky

Silver Spring, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

18.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Office Administration, Staffing, Payroll Support, Care Coordination, Multitasking, Communication, Documentation, Onboarding

Industry

Home Health Care Services

Description

Help Keep Care Moving Every call, every schedule, and every interaction helps a senior remain safely at home. As our Care Coordinator, you'll be the first point of contact for clients and caregivers while keeping our daily operations running smoothly. If you're organized, compassionate, and thrive in a fast-paced environment, we'd love to meet you. What You'll Do * Answer incoming calls from clients, families, caregivers, and referral sources * Coordinate caregiver schedules and fill open shifts * Respond to call-offs and last-minute staffing needs * Match caregivers with clients based on skills and availability * Deliver exceptional customer service * Maintain accurate records and documentation * Provide payroll support by reviewing and verifying caregiver timecards * Assist with onboarding, office administration, and daily operations * Work closely with leadership to deliver outstanding client care * Step in to provide caregiver coverage when needed during staffing emergencies What We're Looking For * Previous office, administrative, or healthcare office experience required * Organized, dependable, and detail-oriented * Excellent communicator with strong customer service skills * Able to multitask and stay calm under pressure * Positive, team-first attitude * Comfortable learning new technology Qualifications * High school diploma or equivalent * Experience in scheduling, customer service, administration, staffing, or healthcare preferred * Home care or medical office experience is a plus * Willingness to provide direct client care when needed Compensation & Benefits * $18/hour * PTO, 401k and health benefits, * Career growth opportunities

Responsibilities

The Care Coordinator serves as the primary contact for clients and caregivers, managing schedules and filling open shifts. They are responsible for daily office operations, payroll verification, and ensuring high-quality client care.