Full job description

Simply Helping | Geelong Barwon, VIC

Make a Meaningful Difference Every Day

At Simply Helping, our mission is to add value, meaning and dignity to the lives of others by providing flexible, person-centred care and support in an environment of safety and trust. We are seeking a passionate and organised Care Coordinator to join our growing team and play a vital role in supporting older Australians and people living with disability.

This is an opportunity to work with a respected and values-driven organisation that genuinely cares about its clients, employees, and community. This a full time role working from our Torquay office.

About the Role

As a Care Coordinator, you will be responsible for coordinating safe, responsive, and person-centred services that meet each client's individual needs, goals, and preferences. You will act as a key point of contact for clients, families, support workers, and other stakeholders to ensure services are delivered to the highest standard.

Key Responsibilities

• Coordinate and review person-centred care plans
• Schedule and monitor client services and support
• Liaise with clients, families, support workers, and external stakeholders
• Support client onboarding and service commencement
• Monitor service quality and identify opportunities for improvement
• Assist with recruitment, onboarding and training of support workers
• Maintain accurate client records and documentation
• Support operational and administrative functions as required
• Escalate service risks and concerns appropriately to management

What We're Looking For

You are a compassionate and organised professional who thrives in a fast-paced environment and enjoys building positive relationships with clients and colleagues.

Essential Skills and Experience

• Strong communication and interpersonal skills
• Excellent organisational and problem-solving abilities
• Ability to manage competing priorities and work autonomously
• Experience working with diverse stakeholders
• Proficiency in Microsoft Word, Excel and SharePoint
• Commitment to person-centred service delivery and quality outcomes

Qualifications

We welcome applicants with:

• Diploma in Community Services and a minimum of three years' case management experience; or
• Bachelor's degree in Social Work, Behavioural Science or a related discipline; or
• Nursing qualifications and relevant industry experience.

Mandatory Requirements

• Current Australian Driver's Licence
• Current Working with Children Check
• Current NDIS Worker Screening Check
• Current First Aid Certificate
• Evidence of Flu Vaccination
• Evidence of COVID-19 Vaccination

Why Join Simply Helping?

At Simply Helping, our values guide everything we do:

Integrity • Connection • Accountability • Respect • Excellence

We offer:

• A supportive and collaborative team environment
• Meaningful work that positively impacts people's lives
• Ongoing professional development opportunities
• An organisation committed to diversity, inclusion and equality
• The opportunity to contribute to quality outcomes for vulnerable members of our community.

Diversity and Inclusion

Simply Helping is committed to creating a diverse and inclusive workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, and people living with disability.

Apply Now

If you are passionate about delivering exceptional care and support and want to make a genuine difference in the lives of others, we would love to hear from you.

Apply today and become part of a team dedicated to helping people live independently, safely and with dignity.

Note: A satisfactory screening process, including checks relevant to the role, will be required prior to appointment.