Care Coordinator - Somerville at BOND VETERINARY INC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

22.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication Skills, Attention To Detail, Multitasking, Computer Skills, Veterinary Experience, Animal Care

Industry

Veterinary Services

Description

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team. The Opportunity: Our Care Coordinators provide an amazing experience to both clients and pets when they visit our clinics for care. You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported throughout their time at our locations. This is a full time (40 hrs/week) position with a rotating schedule of four 10hr shifts per week. What You’ll Do: Greet pet parents and their four-legged friends and ensure a smooth check in and check out experience Manage the schedule of daily appointments and walk-ins Take and make calls and communicate via email to other Vet Practices and clients as necessary Keep our common areas clean and well stocked Provide a high level of hospitality for our pet parents, answer questions and provide information and education as needed Perform other duties as assigned by your team leaders You Have: At least 1 year of experience in customer service, hospitality, or client facing receptionist positions Experience in the veterinary industry preferred Excellent written and verbal communication skills High attention to detail and ability to multitask with accuracy and efficiency A high comfort level typing and utilizing multiple computer systems Prior experience in veterinary practices or animal care is a plus We Offer: Competitive Pay | $17-$22/hr | Based on Experience Opportunities for tuition assistance for staff pursuing LVT/CVT with our education partners Team-Based Profit Sharing Strong Team Culture Discount on In-Clinic Services for Pets Flexible Scheduling Models with scheduled released at least a month in advance Paid Parental Leave Commuter Benefits 401(k) contribution with partial employer match Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust At Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com By submitting an application, you agree to receive SMS messages from Bond Vet regarding your application and interview process, including, but not limited to, your interviews, scheduling, offers, reference checks, background checks, and general communication throughout the process. Opt out anytime by messaging STOP. Text HELP for help. Message frequency varies and message and data rates may apply. Find more information in our privacy policy. Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.

Responsibilities

Care Coordinators provide an amazing experience to clients and pets during their visits. They are responsible for greeting clients, managing appointments, and ensuring a smooth check-in and check-out process.