Maintaining Patient Lists: Maintain and update patient lists, ensuring accuracy. This includes managing lists for specific conditions, screening programmes, and vaccination schedules, among others. Ensure lists are used effectively to support patient recall and monitoring. Generate and manage patient searches and reports in EMIS Web.
Tailor these searches and reports to various KPIs and understand how to manipulate and interpret them. Calling and Recalling Patients: Contact patients to arrange appointments, follow-ups, and recalls for screening and vaccinations and other conditions. Ensure that patients are aware of their appointments and the importance of attending. Manage recall systems to ensure timely follow-up and intervention.
Care Planning: Collaborate with the healthcare team to develop and manage personalised care plans for patients, particularly those with complex needs or long-term conditions. Ensure that care plans are regularly reviewed and updated in response to patients’ changing needs. Patient Coordination: Act as a primary point of contact for patients, providing comprehensive information and support throughout their care journey. Coordinate patient appointments, referrals, and follow-ups, ensuring seamless communication between different services and departments.
Multi-disciplinary Team (MDT) Meetings: Organise and attend MDT meetings as needed, ensuring all relevant information is available and actions are documented and followed up. Facilitate communication between team members to ensure cohesive and integrated care. Administrative Support: Provide comprehensive administrative support to the clinical team, including maintaining patient records, updating care plans, and managing correspondence. Ensure that all patient information is accurately recorded and confidentially maintained.
Patient Advocacy: Advocate for patients, ensuring their needs and preferences are understood and respected. Facilitate communication between patients, families, and healthcare providers to enhance patient care and satisfaction. Data Management: Maintain accurate and up-to-date patient information in the practices electronic health records system. Generate reports and analyse data to support quality improvement initiatives.
Ensure data is used effectively to monitor and improve patient care. Health Promotion: Support health promotion activities and campaigns within the practice and community, helping patients to access resources and information. Encourage patients to engage in preventative health measures and self-management strategies. Patient Liaison: Act as a liaison between patients and the healthcare team, ensuring clear and effective communication.
Address patient queries and concerns promptly and professionally. Provide patients with information about their care and available services

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