Care Coordinator at Titanium Healthcare

San Bernardino, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, Problem Solving, Attention to Detail, Independence, Documentation, Community Knowledge, Safety Awareness, Bilingual, Healthcare Coordination, Patient Education, Team Collaboration, Time Management, Technology Proficiency, Customer Service, Compassion

Industry

Hospitals and Health Care

Description

WE ARE TITANIUM HEALTHCARE Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost. Join us in our mission! POSITION SUMMARY The Care Coordinator is responsible for scheduling, organizing and managing all aspects of member healthcare maintenance and treatment. Duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health. WHERE YOU’LL WORK This position is hybrid. You will work from home and service members as needed in the San Bernardino County region. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. WHAT YOU’LL DO Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP) Complete referral process when necessary Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers Work with healthcare professionals, community and social support services, and other company employees Document evidence of care in the member’s record in a concise and timely manner using the EHR system Routinely check in or schedule appointments with assigned members Maintain documentation of all member encounters to complete established reporting requirements Communicate with providers and care team regarding member progress and care needs Explain and translate information related to the member’s care to and on behalf of the member, when necessary Identify and follow up on all referrals made to assure continuity of care and that member/family needs have been met Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family Address member questions and process member requests in a timely manner Investigate and direct member inquiries or complaints to appropriate staff members, including follow ups to ensure satisfactory resolution Follow established policies to enroll and disenroll members Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance Follow established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services Understand and abide by all departmental and companywide policies and procedures Comply with all safety and injury prevention policies and regulations Perform other duties as assigned or required WHO YOU ARE Fluent in English (written and verbal) Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation Ability to identify problems and use logic and related information to develop and implement solutions Excellent organizational skills and attention to detail Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures Ability to communicate clearly in-person, by phone, and electronically Frequent use of computers, keyboard, and handheld/mobile devices Competent with computers, email, virtual platforms, and Microsoft Office based programs Ability to type for extended periods Must be able to remain in a stationary position Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested Must be able to move around the office and/or travel throughout community Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions Ability to climb stairs or navigate uneven terrain in community and home environments Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment) Ability to bend, reach, and conduct in-person visits in non-traditional environments Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice Ability to maintain professionalism and safety in diverse environments WHAT YOU’LL NEED Bachelor’s degree in sociology, social work, public health, physiology, or other related field, OR an Associate degree and 1 year of experience Current and valid Driver’s License Proof of auto insurance Distraction-free home workspace with a secure internet connection NICE TO HAVES Bilingual in Spanish a plus WHAT YOU’LL ENJOY Make an impact: an organization who cares about its employees, communities, and the future of healthcare Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself Growth: opportunities to develop and grow your career with us Community: you are encouraged to have a voice, share your opinions, and have individual impact on the business Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, and reproductive loss Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan Flexible Spending, Health Savings & Dependent Care Accounts Life/AD&D insurance funded 100% by Titanium Healthcare Supplemental Short-Term Disability Employee Assistance Programs Protect your pet(s) with Pet Insurance 401(k) plan EEO Statement At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce. Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.

Responsibilities

The Care Coordinator is responsible for scheduling, organizing, and managing all aspects of member healthcare maintenance and treatment. This includes helping patients complete paperwork, communicating with the healthcare team about treatment plans, and educating patients about health resources and options.