JOB SUMMARY

The Care Coordinator plays a vital role in ensuring the smooth operation of patient care services. This position involves coordinating and managing care for patients, liaising with healthcare professionals, and providing support to both patients and their families. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care.

SKILLS AND KNOWLEDGE

• Computer literate, able to use Microsoft Office software suite, sending emails via NHS mail and learn the relevant software/tools required to do the job
• Numerate and literate, able to supply reports as required
• Excellent communication skills, both verbal and written. Confident speaking to service users and clinicians in a face-to-face setting
• Confident speaking to service users via telephone
• Has, or can show capacity to develop, a good knowledge of primary care and local services
• Multi-tasking utilising IT (SystmOne), email, telephone systems and having excellent attention to detail

DESIRED EXPERIENCE

• Experience working in a GP practice or patient facing admin/receptionist role
• Excellent SystmOne or EMIS skills. LMA uses SystmOne

KEY TASKS AND RESPONSIBILITIES

• Admin duties include SystmOne related tasks such as ICE, pathology reports, sorting incoming post to be attached to the relevant medical record and creating tasks for GP practices as advised by clinicians
• Other admin duties include checking that patients booked into the services meet the criteria to be seen
• Assisting patients with appointment check-ins, new appointment/rescheduling and queries
• Assisting clinicians with admin duties, communicating with them in person and via SystmOne messenger
• Call patients to confirm bookings/send SMS confirmations
• Complete clinical stock checks and order stock as required
• Complete clinic room checks
• Complete fridge checks
• Complete 2WW and other routine/urgent referrals to the relevant service
• Contacting patients via SMS and telephone regarding their appointments
• Contribute to policies and SOPs
• Issue and collect feedback forms from patients
• Monitor team mailbox for clinician booking updates for Additional Access and Enhanced Access services
• Monitor and action relevant tasks within SystmOne
• Monitor the clinics taking place on the day
• Order stationery supplies
• Point of contact for clinicians who are on duty
• Proactively engage in the development of the Access Hubs and other services
• Protect patient data/privacy
• Provide administrative support to the wider LMA organisation
• Reception desk duties including inbound/outbound telephone calls, responding to emails and handling face-to-face queries
• To develop and maintain a knowledge of service pathways and criteria
• To maintain and develop effective communication across LMA and the GP Federation
• Update and maintain contact information for clinicians
• Recruitment support - sending out interview invites, outcome emails, tests etc
• Liaising with practices on behalf of the Clinical Pharmacy team - to disseminate rotas, address any issues identified, collate feedback from the practices etc
• Produce minutes and action notes from team meetings
• Set and send calendar invites for the Clinical Pharmacist and Senior Clinical Pharmacist meetings for full year
• Ensure room bookings for face to face meetings and to support other ad-hoc meetings
• Liaise with Operational leads to ensure contract key performance indicators are being delivered. This will include tasks like:
• Running reports
• Sending texts to patients on behalf of Pharmacy team
• Remote Provision Contract review meetings
• Collate data - audit on Completed SMRs, Declined
• Send out agenda and data ahead of meeting
• Produce minutes/action notes from meeting
• Month end Payroll data provision - joiners/starters, sick leave, overtime etc

1. Monitoring clinics and where necessary flagging under utilization or other potential issues.

• Other tasks that may be required from time to time as the role as team evolves
• Update the board of services
• Update the clinicians’ rota on SystmOne
• Update the room allocation rota

Work collaboratively with colleagues in the Access Hub, LMA and the GP Federation practices