JOB SUMMARY

To provide administrative support to the Clinical Coding and Pharmacy teams, ensuring accurate data entry, coding of clinical information, and support in the processing of medication-related tasks. The post-holder will play a key role in supporting safe, effective, and high-quality patient care by assisting with both administrative tasks across these two departments.
This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.
Duties can include but are not limited to:-
Clinical Coding Support
· Assist Clinical Coders with screening and filing documents to the clinical records.
· Ensure accurate recording of clinical data using relevant clinical coding systems (e.g., SNOMED CT).
· Input, update and maintain clinical records in line with practice policies and national guidelines.
· Liaise with clinicians to clarify or query entries where necessary.
· Summarising patient paper records as required
Pharmacy Technician Support
· Assist the pharmacy team in administrative tasks.
· Support the medication review process by identifying patient’s due reviews and following practice protocol.
· Assist in updating medication records and managing alerts or tasks in the clinical system (e.g., prescribing indicators, safety alerts).
· Help in preparing audit data or patient searches related to prescribing.
General Administrative Duties
· Maintain confidentiality of all patient and practice information.
· Contribute to data quality improvement by accurately maintaining patient records.
· Participate in team meetings and training as required.

· Work flexibly across both departments depending on workload and priorities.

• Coordinate patient reviews for medication optimisation, particularly for high-risk medications and polypharmacy cases.
• Support Pharmacy Technician in medication audits, recalls, and safety monitoring (e.g., blood tests for patients on DMARDs, anticoagulants).
• Manage call/recall systems for structured medication reviews and chronic disease management.

· Assist with administrative support for medication reviews, shared care protocols, and medicines use evaluations

· Adhere to policies and procedures and relevant legislation including the requirements of any professional bodies and undertake mandatory and other training as identified by the White Horse Medical Practice and White Horse Primary Care Network.
· Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients, and visitors are dealt with in line with policy.
· Take reasonable care of health and safety at work for you and others, and to cooperate with the employer and with local practice to ensure compliance with health and safety requirements
· Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is always up to date.
· Strive to communicate effectively with patients, carers and team members whilst recognising people’s needs for alternative methods of communication and respond accordingly.
· Contribute to ongoing projects as required.
· This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.
· Maintain the confidentiality of information about patients, clients, staff in accordance with the Data Protection Act 2018 and Caldicott Principles.