Care Engineer at Nokia

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Packet Core Technical Support, Troubleshooting, Trace and Log File Analysis, Cloud Infrastructure, Container Infrastructure, 3GPP Standards, 2G/3G/4G/5G Call Flows, Fault Identification, Linux, Analytical Skills

Industry

Telecommunications

Description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process].

Responsibilities

Provide Tier 2/3 technical support for packet core network solutions to resolve customer issues and network faults. Monitor network performance, manage escalations, and perform routine maintenance and software upgrades.