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Care Engineer at Nokia RD UK Limited

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Operations, Maintenance, Network Design, Deployment, Integration, Transformation, Education, Service Delivery, Software, Hardware, Incident Management, Recommendations, Escalation

Industry

Telecommunications

Description

Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

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Responsibilities

The Care Engineer supports customers and internal stakeholders in pre- and post-sales activities, addressing both technical and non-technical topics. This role ensures readiness of service delivery and manages escalation of key issues to appropriate functions.