Care Experience Manager at 7NXT Health Group

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Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Relationship Building, Problem Solving, Caregiver Management, Communication, Time Management, MS Office, Recruiting, Patient Coordination, Performance Management, On-call Support

Industry

Description

Overview About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you’ll play a vital role in supporting both our clients and caregivers — making a meaningful impact every single day. Why You’ll Love This Role On-call only every other weeks – phone-based support only, and you’ll be paid for your time No hands-on clinical work required – focus on coordination and communication Be part of a purpose-driven team that’s passionate about making a difference Opportunities for advancement and career growth Build lasting relationships with families and caregivers Make an impact in your community What You’ll Do Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction Manage caregiver schedules to ensure the right match of skills and availability Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding Maintain accurate and up-to-date records, schedules, and reports Participate in the on-call rotation — only once every other weeks, phone support only, and paid Help build a strong, engaged caregiver team by fostering a positive, supportive work environment Handle problem-solving with professionalism and empathy — turning challenges into opportunities Manage performance and support the retention of caregivers through engagement and timely feedback What We’re Looking For Bachelor’s degree or equivalent work experience 2+ years of experience in sales, customer service, or a fast-paced office environment Strong organizational and time management skills Excellent communication, relationship-building, and problem-solving skills Comfortable using MS Office and learning new systems quickly Experience in recruiting or healthcare (preferred but not required) Bonus Points If You Thrive in fast-paced environments Are proactive, adaptable, and solution-oriented Genuinely enjoy helping others Want to grow into leadership or regional roles Travel Requirements Minimal local travel may be required for meetings, patient visits, or training sessions. If you're ready to join a team where your work truly matters — and where you’re supported to grow both professionally and personally — we want to hear from you!

Responsibilities

The Care Experience Manager serves as the primary contact for clients and caregivers to ensure high satisfaction and effective communication. Responsibilities include managing caregiver schedules, coordinating new patient referrals, and handling on-call phone support.