JOB DESCRIPTION

You will be responsible for assisting in managing and monitoring the quality delivery of a care and support service within a Nursing Home for elderly people and vulnerable individuals as an office-based care coordinator. You will also be responsible for the strategic, financial and day-to-day running of Staff Resources Limited. You would need to liaise with staff and other partner organisations while considering the demands of political policy and local circumstances. You will be required to manage the cost, delivery and quality of services.

• Carrying out needs assessments as required and drawing up individual care plans
• Making all necessary arrangements for starting a service
• Supervising care workers and teams in carrying out their work, providing advice and guidance as needed, including demonstrating procedures, coaching and mentoring
• Being available to care workers seeking advice and guidance on issues arising
• Maintain all care plans/care records in accordance with the service’s policy and audit care records following company policy to ensure compliance
• Providing direct care in emergencies
• Carrying out spot checks of care delivery and reporting findings to the service management
• Visiting service users within the home to get their views on the service being provided and to act on any issues arising
• Carrying out preliminary investigations of concerns, including safeguarding issues, and complaints that arise in the course of service delivery and reporting their findings to the service manager
• Assisting with staff induction and training as required, and in the cases of new staff, assess their fitness to work alone
• Organise care reviews and be responsible for implementing any changes to care plans
• Liaising with other professionals involved in a person’s care
• Working closely with the service’s management team to help it with its quality improvement and business planning strategies
• Engaging in their own continuing professional development through relevant training, including specialist training, and qualifications
• Acting as an ambassador for the care service, particularly in its dealings with other professionals and agencies involved in a person’s care
• Develop and maintain a duty rota to meet the needs of the service users that the service supports
• Develop and maintain annual leave requests to ensure staff receive their annual leave and there are enough staff on duty to support people
• Managing clinical, professional, clerical and administrative staff
• Implementing new policies and directives
• Liaising and negotiating with medical and non-medical staff internally (often at the most senior levels) and with people in external organisations, e.g. social services, voluntary groups or the private sector
• Gathering and analysing data and using it to plan and manage both projects and systems
• Working towards ensuring quality and value for money for clients
• Extrapolating data for quality assurance and monitoring purposes
• Planning and implementing strategic changes to improve service delivery
• Attending meetings, writing reports and delivering presentations to a variety of audiences
• Using computers to manage information and financial data and to analyse and measure performance.
• Strong IT skills including the use of spreadsheets, data analysis, email, presentations, and word processing.
• Ability to work confidently remotely and utilise platforms such as Microsoft Teams and Zoom.
• Excellent organisational skills and the ability to meet deadlines.