JOB DESCRIPTION

An exciting opportunity has arisen within St Peters Nursing Home for the role of a Care Home administrator, within a 24-bed family orientated Nursing Home in Maldon. This is a permanent role.

REQUIREMENTS:

· Minimum of 1 years experience working in an Administration role
· Experience in carrying out audits
· Experience in minute taking
· Experience working in a fast pace and changing environment
· Some experience with HR aspects of administration

• You’ll be the first point of contact for residents and visitors, so you’ll offer friendly, welcoming, and professional support
• You’ll liaise with relatives.
• · Use a range of software, including email, spreadsheets, and databases, to ensure the efficient running of the office/reception area.
• Organise, set the agenda, take minutes, and type notes of all meetings/Interviews.
• Ensure adequate staff levels are covered on rota to cover for absences and peaks in workload using permanent staff/temping agencies.
• Manage leave provisions in-line with statutory requirements e.g. maternity, paternity, adoption leave
• Initialise, manage, and maintain daily the time and attendance system, addressing any issues promptly as they arise
• To manage attendance levels, conduct Return to Work interviews promptly and maintain the robust and efficient monitoring and reporting system, already in place to track trends
• Work flexibly to meet the changing needs of the business.
• To collect and collate complaints/compliments and suggestions submitted to the Home.
• Signpost any new enquiries, for placements, to the relevant person and input details onto the Coolcare System
• Respond to customer enquiries and complaints.
• Review and update health and safety policies, and other relevant policies situated in the staff room and reception area, and ensure they are observed.
• Complete audits as directed by the Compliance manager