WE ARE NOT PROVIDING SPONSORSHIP OR VISA

Purpose:  To act as the first point of contact for all visitors, callers and enquiries, ensuring a
professional, welcoming and supportive front-of-house service.
 To provide efficient administrative support to the Office Manager and Care Home
Manager, contributing to the smooth and effective running of the home’s office and
reception functions.
Knowledge,
Skills, Abilities &
Qualifications:
Essential
 Knowledge & Understanding
o Understanding of professional front-of-house standards and customer service
principles.
o Awareness of confidentiality, GDPR and safeguarding requirements within a care
setting.
o Basic knowledge of office systems, filing, and record management.
o Awareness of health and safety procedures in the workplace.
 Skills & Abilities
o Excellent verbal and written communication skills with the ability to engage with
residents, families, visitors, and professionals in a polite and professional manner.
o Strong organisational and time management skills, with the ability to prioritise tasks
and meet deadlines.
o Competence in IT systems, including Microsoft Office (Word, Excel, Outlook) and
ability to learn sector-specific software.
o Ability to manage sensitive information with discretion.
o Ability to work flexibly as part of a team and independently with minimal
supervision.
o Strong attention to detail with accuracy in data entry and record-keeping.
o Ability to remain calm and professional under pressure, including when handling
complaints or difficult situations.
 Qualifications
o GCSEs (or equivalent) in English and Maths.
o Evidence of continuous professional development in administration, customer
service, or office management.
Desirable
 Knowledge & Understanding
o Knowledge of the care sector and regulatory frameworks (e.g. CQC standards).
o Familiarity with HR administration processes, including recruitment checks and
payroll support.
o Understanding of marketing and enquiry management in a care setting.
 Skills & Abilities
o Experience using care management or rostering software.
o Ability to take accurate meeting minutes and produce reports.
o Experience in handling financial records, petty cash, and invoice processing.
o Ability to support with small marketing or promotional activities (e.g. tours, events,
social media content).
 Qualifications
o NVQ Level 2 or 3 in Business Administration, Customer Service, or equivalent
o Training in safeguarding, data protection, or health and safety.
o First Aid at Work or similar certification.
Personal
Attributes
 Professional and Welcoming: Presents a warm, approachable, and professional
manner to all residents, families, visitors, and colleagues.
 Compassionate and Respectful: Demonstrates empathy and respect for older people
and those receiving care, promoting dignity in all interactions.
 Discreet and Trustworthy: Maintains confidentiality and handles sensitive
information appropriately.
 Reliable and Dependable: Punctual, consistent, and able to work flexibly to meet the
needs of the home.
 Calm and Resilient: Remains composed and professional under pressure or when
dealing with challenging situations.
 Positive Attitude: Demonstrates enthusiasm and a proactive approach to work,
seeking solutions rather than focusing on problems.
 Team-Oriented: Works collaboratively with colleagues and external professionals,
contributing to a supportive working environment.
 Organised and Methodical: Takes pride in attention to detail, accuracy, and wellordered
systems.
 Adaptable: Able to adjust priorities and respond effectively to changing demands
within the home.
 Commitment to Learning: Willing to participate in training and professional
development, embracing opportunities to grow in the role
Key Relationships External:
 Residents’ Families, Friends & Visitors – first point of contact, enquiries, and
relationship management.
 Health & Social Care Professionals – e.g., GPs, nurses, chiropodists, physiotherapists,
occupational therapists.
 Regulatory Bodies – e.g., CQC inspectors, safeguarding teams (where initial contact is
required).
 Local Authorities & Social Workers – regarding placements, assessments, or resident
needs.
 Contractors & Service Providers – e.g., maintenance engineers, IT support, uniform
suppliers, and office suppliers.
 Transport Providers – e.g., patient transport, staff taxis, or local services.
 Marketing & Community Contacts – prospective residents, local community groups,
or promotional partners.
 Funeral Directors / Clergy / Community Faith Leaders – where required for resident
or family support.
Job Type: Part-time
Pay: £12.29 per hour
Expected hours: 30 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Mill Hill NW7 1ND (required)

Work Location: In perso

Please refer the Job description for details