At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

• We are dedicated to supporting our members as they navigate their health journey. We are recruiting individuals for a new team who will support our members as they manage complex health conditions.
• Customer Service is the first point of contact, and we need energetic, compassionate individuals who will be dedicated to educating and helping our members understand the resources available to them. We are in the process of creating a new team to support our business growth.
• The team will be a telework arrangement.
• Training will begin on day one and is approximately three weeks from 9:00 am to 5:30 pm ET. This will be conducted through Microsoft Teams and you will need to have the ability to attend through a personal connection until the connection with the network is established.
• Post-training schedule preferences can be discussed during the interview. We will be staffing 9:00 am ET – 7:00 pm ET. Start times are based on your geographic location and will not begin earlier than 9:00 am in your local time zone.

Primary functions performed will be:

• Placing outbound calls to members, located throughout the United States, who have been identified as having an acute health condition.
• Educating members on their Care Management program which is included in their medical benefits provided by their plan sponsor.
• Connecting the member with a nurse/care manager
• Providing a positive member experience reflective of the CVS values.
• Answering inbound calls from members and connecting with a nurse/CM

REQUIRED QUALIFICATIONS

• 2 yrs. experience in a customer service call center environment where you were required to place outbound calls and you were either in a similar business supporting members health or prior experience in a sales environment
• A personal High Speed Broadband internet connection required (100/25 mbps). Proof will be required prior to any confirmation of an offer and start date. To support telephony software, it must be Broadband and meet the minimum required mbps. You must be able to work with a direct connection using an ethernet cord as wi-fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
• Space dedicated as working space during your schedule. Details will be discussed during your interview.

PREFERRED QUALIFICATIONS

• Worked in a setting where performance is measured against key performance objectives
• Excellent communication skills, both verbal and written
• Experience supporting complex and nuanced work.
• Ability to pivot direction during conversations based on responses from members
• Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
• Ability to follow direction, multi-task and adapt to change
• Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
• Ability to learn in an on-line/telework environment.

EDUCATION

• High School Diploma or GED.

Please refer the Job description for details