Care Management Support Coordinator III at Centene Corporation

Town of Chazy, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

34.03

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Care Management, Outreach, Scheduling, Customer Service, Documentation, Problem Solving, Communication, Administrative Support, Training, Member Onboarding, Resource Connection, Regulatory Compliance, Team Collaboration, Member Education, Provider Support, Issue Resolution

Industry

Hospitals and Health Care

Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. ***POSITION IS REMOTE WITH 10% POTENTIAL FOR TRAVEL ***CANDIDATE MUST RESIDE IN STATE OF OHIO*** Position Purpose: Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service May apply in-depth knowledge of assigned health plan(s) activities and resources Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols Applies in-depth knowledge of care management support activities including care plans and community resources Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship Works with care management team on escalating requests and inquiries to management Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed May support training of new hires Performs other duties as assigned Complies with all policies and standards Education/Experience: Requires a High School diploma or GED Requires 2 - 4 years of related experience Pay Range: $20.00 - $34.03 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Thanks for your interest in Centene and its subsidiary companies. We’re so glad that you’ve decided to fill out an application and take the next step to find your purpose. Also, we’re here to help support you on your candidate journey. Should you need an accommodation, please email recruiting@centene.com. Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.

Responsibilities

The Care Management Support Coordinator III works with the care management team on administrative activities, including outreach and scheduling services. They serve as a point of contact for members and providers, resolving issues and documenting member records according to guidelines.