Care Management Technician at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Education, Communication, Care Management, Microsoft Office, Data Entry, Timekeeping, Office Management, Resource Coordination, Authorization Management, Transportation Coordination, Database Maintenance, Meeting Coordination, Process Improvement, File Management, Statistical Reporting

Industry

Hospitals and Health Care

Description

Position Summary CARE MANAGEMENT TECHNICIAN Orlando Regional Medical Center (ORMC) ORMC Care Management Dept. Full-Time 8:00a - 4:30p Position Summary The position is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput. Education/Training High school graduate or equivalent. Experience Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint). Essential Functions • Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care. • Assists with the Care Management requests as needed: o Arranging nursing home returns o Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability o Identifying availability of community resources o Enrolling patients in patient assistance programs o Referring to community agencies o Arranging patient transportation o Obtaining authorization numbers from payors o Obtaining appropriate contact name, contact number and/or fax number of payor o Arranging for resources to facilitate durable medical equipment • Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities. • Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON). • Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services. • Assists in the overall office functions of: o Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers o Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties o Assists in maintaining the various databases and spreadsheets utilized by the department o Assists in scheduling meetings and coordinating arrangement for meetings o Assists in the suggestion, development and implementation of new processes to improve department efficiencies • Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system

Responsibilities

The Care Management Technician supports the care management team in achieving departmental goals related to patient transitions and throughput. Responsibilities include educating patients and families, coordinating care resources, and assisting with various administrative tasks.