Care Manager at CNSCares

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

24.0

Posted On

10 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Patient Advocacy, Staff Scheduling, Healthcare Coordination, Customer Service, Electronic Medical Record, Durable Medical Equipment Coordination, Medical Record Gathering, Clinical Compliance, Team Collaboration, On-call Participation, Training, Problem Solving, Time Management, Attention to Detail, Honesty

Industry

Hospitals and Health Care

Description

Description Compensation: $22.00 - $24.00 per hour depending on experience, plus quarterly bonus potential Location: Albuquerque, NM Full-Time, Monday-Friday *Participates in on-call rotation 1 week each month Benefits Summary Medical, dental, vision, and 401K Supplemental insurance available Matching 401k (up to 6% match) Paid Time Off (PTO) Mileage Reimbursement SUMMARY On behalf of CNS Cares, LLC (“CNS” or “Company”), the Care Manager is responsible for overseeing the delivery of coordinated care for a patient and/or an assigned group of patients. Additionally, this position is responsible for maximizing authorization units, advocating for the needs of each patient, communication with all entities to provide quick and accurate service, and ensure patient satisfaction with impeccable service. ESSENTIAL DUTIES AND RESPONSIBILITIES. Employee must have regular attendance/punctuality, be able to work with others at all levels of the Company, have exceptional customer service, and be completely honest. Other assigned duties include: 1.Demonstrate excellent communication skills. Communicates regularly with patients, nurses, home health aides, and claims team. Communicates with the General Manager and Director of Nursing on patient status and care being provided in home. 2. Schedule visits for the care team within the electronic medical record (EMR). Works to find coverage in situations where there is staffing needs. Works with the recruiting team and local leadership to adequately source and hire new staff. Expectation to utilize 100% of authorized hours. Ensures clinical compliance items are scheduled and completed per company and state guidelines. 3. Identify patient needs for durable medical equipment and coordinate with DME companies to ensure patients’ needs are met. 4. Evaluate patient conditions not currently covered by the Department of Labor and coordinate and assist patients to get consequential illnesses added to their DOL covered conditions. 5. Assist authorization team with start of cares and renewal periods to advocate and justify the appropriate care level for each patient. 6. Attend medical appointments with patient to assist as a resource to physicians regarding the Department of Labor Home Health Care program. 7.Gather medical records as needed. 8. Ensure all authorized units are staffed by the assigned skilled nurse or home health aide with expectation to limit overtime. Coordinate with GM and DON for appropriate direction. 9. Provide EMR and home orientation training to staff. 10. Participate in an on-call rotation. 11. Adhere to all company policies. 12. Other duties as assigned Requirements EDUCATION and/or EXPERIENCE Required: High School Diploma and Associates Degree in a related field and at least two (2) years of experience in healthcare; or equivalent combination of education and EEOICPA experience. At least one (1) year of staff scheduling experience Preferred: Bachelor’s degree and at least two (2) years of EEOICPA experience At least two (2) years of home health experience CERTIFICATES, LICENSES, REGISTRATIONS, & MEDICAL REQUIREMENTS Valid Driver’s License CLEARANCES The following background checks are conducted: Criminal background and fingerprinting Driving Record OIG Exclusion List Sex Offender Registry #TFIND

Responsibilities

The Care Manager oversees the delivery of coordinated care for patients, ensuring patient satisfaction and effective communication among care teams. Responsibilities include scheduling visits, coordinating durable medical equipment, and advocating for patient needs.