Care Manager at Community Health Action of Staten Island

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

51300.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Engagement, Care Coordination, Behavioral Health, Case Management, Communication, Documentation, Multidisciplinary Collaboration, Outreach, Eligibility Verification, Cultural Competence, Flexibility, Office Software Proficiency, Interpersonal Skills, Problem Solving, Health Home Services Knowledge, Bilingual Communication

Industry

Hospitals and Health Care

Description

Description Title: Care Manager Department: Prevention & Intervention Reports To: Director, Health Home Location: 56 Bay St, Staten Island, NY 10301 Position Status: Full Time FLSA Status: Non-Exempt Pay & Benefits: The pay range for this role is generally $46,300 - $51,300 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more! Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. POSITION SUMMARY: The Care Manager supports the transition of clients identified by CHASI’s Social Care Network into the Health Home program for long-term, coordinated care. After clients complete their Health-Related Social Needs (HRSN) screening with the Social Care Network team, those determined to have ongoing or complex needs are referred internally to the Care Manager. The Care Manager engages these clients, confirms eligibility, completes Health Home enrollment, and coordinates initial care planning to ensure a smooth transition into continuous case management. Building trust and maintaining continuity between short-term resource navigation and sustained Health Home care is central to the role. DUTIES & RESPONSIBILITIES Client Engagement & Enrollment Conduct outreach to engage referred clients, confirm interest, and verify eligibility for Health Home services. Complete required enrollment documentation and initial assessments in accordance with program requirements. Explain program services and benefits to clients, ensuring informed participation. Coordinate and facilitate the client’s transition from Social Care Network support into ongoing Health Home care management. Conduct follow-up to confirm enrollment, establish initial care goals, and address immediate barriers. Maintain accurate and timely documentation in designated platforms. Care Coordination & Collaboration Work closely with Social Care Network staff to ensure timely and appropriate referrals to Health Home. Collaborate with management and colleagues to ensure smooth handoffs and continuity of care. Participate in multidisciplinary meetings to discuss client progress, address barriers, and align on care planning. Monitor referral completion, enrollment outcomes, and engagement metrics. Report outcomes and trends to supervisors for quality improvement. Requirements QUALIFICATIONS At least 3 years of experience working with persons with behavioral health diagnoses, mental or developmental disabilities, and/or chronic health conditions by providing case management or services linking to a broad range of services essential to successfully living in a community setting. A bachelor’s degree in any of the following: child & family studies, community mental health, counseling, education, psychology, rehabilitation, social work, sociology, speech and hearing, or other related field; OR Credentialed Alcoholism and Substance Abuse Counselor (CASAC) REQUIRED. Master’s degree may supplement for up to 2 years of experience. Significant years of directly related experience beyond the required minimum may be considered in lieu of a bachelor’s degree or CASAC credential. Bilingual (English/Spanish) capacity a strong plus Ability to communicate well with medical providers and support staff. Ability to work well with diverse populations. Ability to handle multiple tasks and results-driven environment. Ability to work flexible hours including some evenings and weekends. Ability to use common office software (Word, Excel, Power Point) and basic computer and internet navigation skills required. Familiarity with ECW preferred. Effective oral/written/interpersonal communication skills required. CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.

Responsibilities

The Care Manager supports the transition of clients into the Health Home program for long-term, coordinated care. This includes engaging clients, confirming eligibility, completing enrollment, and coordinating care planning.