Uniting Nareen Gardens located in Bateau Bay is seeking a Full-time Care/Deputy Service Manager to join our team!

YOUR KEY ACCOUNTABILITIES:

• Provide consistent and visible leadership in WH&S behaviours and actions within the team and department
• Ensure there is a safe working environment, and that staff are properly trained to be able to work in a safe manner
• Work closely with the Senior Leadership Team to translate business and strategic objectives into targets, tactical plans and action steps which team members can effectively implement
• Ensure team members have the necessary resources and capability to deliver high quality work.
• Regularly assess team member performance, sets objectives and establishes active development plans
• Understand industry trends and commercial implications and demonstrate knowledge of the impact department advice has on the other Directorates in Uniting
• Contribute to the development and evaluation of changes and improvements to the services provided by the department/team and ensure that changes support the viability of Uniting.
• Financial Management, Operational Processes, Consumer Management
• Monitor unplanned leave and shift variations to make sure there is stability for consumers and follow-up on inconsistencies
• Participate in return-to-work programs for your team members, so that appropriate action is taken to facilitate safe, timely and durable return to work outcomes
• Your attention to personal safety and risk management will contribute to a safe workplace

QUALIFICATIONS, EXPERIENCE & SKILLS:

• Current registration with AHPRA
• Ideally experience in a care manager or service manager/deputy service manager role in aged care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
• Insight into the changes occurring within aged care sector
• Great communication and customer service skills and the ability to get along easily with others
• A gift for working collaboratively with a team and confident flying solo
• Confident in giving and receiving feedback
• Able to problem solve, negotiate, mediate, and resolve conflict
• Great understanding of Work Health and Safety principles and risk management practices

Even better!!

• Degree /Diploma or higher in the relevant field of study
• Postgraduate qualifications in aged care, health service management or similar
• Certification from Case Management Society (CMSA).

Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits: Benefits of working at Uniting

Our Deputy Service Managers play a pivotal leadership role within the Uniting team, guiding and supporting a multidisciplinary care team to deliver high-quality, person-centred care. With a strong focus on clinical governance and service excellence, this role ensures that care practices are safe, evidence-based, and aligned with regulatory standards. As a key leader, the Deputy Service Manager drives continuous improvement, builds team capability, and fosters a culture that enhances the physical, psychological, social, and spiritual wellbeing of our consumers—helping them achieve their goals and build resilience.
This is a Permanent Full-time position based at our Nareen Gardens facility, located in Bateau Bay NSW.