About this opportunity
As a Care Manager, you will play a pivotal role in ensuring the highest quality of care for both potential and existing clients. You will lead and coordinate all activities related to client care. This role requires you to manage the overall client experience, working closely with our dedicated office team to ensure seamless service delivery.
Based in our Southeast Melbourne, you will champion the best interests of our clients while driving the achievement of our business goals.

Why join us?

• Make a meaningful impact in the lives of seniors and their families through a rewarding career
• Be part of a company that truly values and recognises your contributions
• Enjoy a supportive and inclusive team environment with flexible working arrangements
• Access great benefits including the Employee Assistance Program and on-site parking
• Birthday Day Off!

Key Responsibilities

• Build trusting relationships with prospective and existing clients, their families, and representatives.
• Conduct regular quality assurance visits (in person or via phone) to monitor care, address changing needs, and recommend additional services as required.
• Collaborate with clients, families, Caregivers, and other stakeholders to ensure care plans remain aligned with evolving needs and preferences.
• Maintain strong local knowledge and networks by staying informed about community services and engaging with health providers and referral sources to promote available support options.

About you

• Tertiary qualification in a health-related field is deseriable (e.g. social work, allied health) with at least 1 year of experience working with Home Care Packages and seniors in aged care.
• Strong organisational skills with the ability to manage time effectively, multitask, and adapt to shifting priorities under pressure.
• Excellent written and verbal communication skills, with accurate data entry and proficiency in Microsoft Office.
• Must hold a valid Australian Driver’s License and be comfortable travelling as required.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

• Build trusting relationships with prospective and existing clients, their families, and representatives.
• Conduct regular quality assurance visits (in person or via phone) to monitor care, address changing needs, and recommend additional services as required.
• Collaborate with clients, families, Caregivers, and other stakeholders to ensure care plans remain aligned with evolving needs and preferences.
• Maintain strong local knowledge and networks by staying informed about community services and engaging with health providers and referral sources to promote available support options