ABOUT US

At Home Instead Chiswick, we believe care should be different. We are proud to be rated Outstanding by the Care Quality Commission (CQC), and our Care Management team already includes Registered Nurses in leadership.
We deliver care that is personal, flexible and genuinely life-enhancing. If you want to join a team where quality comes first and leadership means real influence, this is your opportunity.

THE OPPORTUNITY

We are looking for a Care Manager to lead, inspire, and grow our Chiswick branch. You will:

• Manage a high-quality, privately paying client base.
• Lead and motivate a skilled team of Care Professionals.
• Drive innovation and efficiency across operations.
• Play a key role in shaping the future of home care in our community.

This is not just another management role. It is a career-defining opportunity to join an Outstanding-rated team and work alongside experienced leaders including Registered Nurses.

• Work closely with the Franchise Owner to develop and deliver a high-quality private domiciliary care service for older people.
• Promote the highest standards of care and service with a focus on person-centred care.
• Manage client acquisition from first contact to conversion.
• Carry out care planning and risk assessments, ensuring compliance with legal and regulatory requirements.
• Operate quality control systems and conduct assurance visits for clients.
• Handle complaints and incidents, investigate issues, and use findings to drive improvements.
• Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
• Provide inspired leadership, ensuring safe staffing levels and exceptional service.
• Recruit, train, and support Care Professionals and office staff.
• Participate in disciplinary investigations and HR processes.
• Oversee payroll and budgets.
• Maintain accurate and compliant data across platforms.
• Keep up to date with changes in legislation and best practice.
• Network in the local community to raise awareness of Home Instead.