Care Manager

at  Office of the President

Posting Start Date: 17/12/2024
Job Description:

JOB DESCRIPTION AND ABILITIES:

Case Management

• Deliver quality end-to-end case management support and time-sensitive care response to distressed employees undergoing investigations including accompaniment to key meetings
• Establish professional rapport for emotional support and case management, including timely casework documentations
• Provide foundational psychological support to respondents and clients through regular check-ins and basic counselling support
• Liaise effectively with internal and external stakeholders from incident report to resolution, and facilitate exchanges between relevant support staff
• Maintain up-to-date data management and filing for reporting and analysis, including improving standard operating procedures

Continuous Improvement & Development

• Serve as a change agent in an environment of continuous process improvement, innovation and collaboration on the Special Projects team
• Committed to supervision, case discussions, and training to improve quality of care
• Participate and contribute to novel projects to drive the university’s health and wellbeing strategy e.g., peer staff support programme, mental health training, running support groups, restorative practice approaches
• Contribute to HWB’s initiatives such as engagement and awareness outreach to other NUS units

QUALIFICATIONS

Education: Bachelor’s degree in social work, counselling, psychology, nursing, or related field
Experience: 1 to 3 years of relevant work experience in case management and supporting distressed individuals in the community or in healthcare settings

Skills & Attributes

• Strong case management skills (e.g., facilitative, adaptable, agile, conscientious, collaborative)
• At ease with fast-paced and high-pressure situations while projecting professional equanimity
• Able to deal with complexity, and use initiative and situational judgment to solve problems effectively
• Genuine interest in supporting distressed individuals, which may include senior level executives, using a non-judgmental approach
• Work ethic is aligned with HWB values of Compassion, Respect, Growth, and Authenticity
• Excellent interpersonal, organisational, and communication skills
• Interest in seeking professional development through training & supervision
• Technologically savvy and proficient in MS office, especially Excel and Word

Additional Requirements

• Ability to travel to provide care at where the client is at
• Flexibility to work outside of regular working hours to provide support to client, where required
• Contract Position: 1 Year

Please refer the Job description for details