Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Job responsibilities: Administration To have a thorough knowledge of all practice procedures. To work in accordance of written protocols Filing post in medical records Reception Area Receiving patients consulting with members of practice team Handing completed repeat prescriptions to patient and checking names and address. Be able to cover all reception position as necessary Appointments Process appointment requests for today future appointments from patients by telephone and in person.
Deal with visits requests Computer Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records (have knowledge of practice area. Process repeat prescription request in accordance with practice guidelines. Telephone Have working knowledge of telephone system, during and after hours.
Other Tasks Ensure building security have thorough knowledge of doors/windows/alarm. Any other tasks allocated by managers The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Performance/Professional Development To participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice. To participate in regular appraisal meetings. To participate in regular team meetings.
Working with Patients To work in partnership with our patients to help them achieve better health outcomes. To offer a polite, friendly and efficient level of customer service to all our patients. Dignity and Respect To treat patients, colleagues and visitors with dignity and respect at all times. To follow the safeguarding protocol to ensure safety of Practice vulnerable population Feedback To listen to feedback from patients and colleagues whether this be a complaint, comment or compliment and if it cannot be dealt with immediately, ensure it is reported immediately to a member of the Practice Management Team.
CQC To work within the guidelines set by CQC to ensure that the Practice is safe, efficient and provides the best possible care for patients. To offer suggestions to the Managing Partner on how we can improve, progress and develop all processes relating to CQC

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